Shopify Apps

Top 8 CRM Apps for Shopify: Comparison and Reviews


Shopify Apps

Top 8 CRM Apps for Shopify: Comparison and Reviews


Managing customer relationships is key to a successful business. Allowing information to fall through the cracks can appear unprofessional and create a negative customer experience. 

That said, it's important for your e-commerce business to integrate with Customer relationship management (CRM) software to automate and consolidate all customer information. You can also easily contact your customers without having to toggle between your website and CRM platform, saving you a great deal of time and effort.

This may sound complicated and time-consuming and it can be. But, if you have the right CRM software set up, then this can be light work for you and your team. 

There are a ton of CRM options out there, and selecting the best one can be dependant on what your needs are, so we put all of the available CRM apps under the microscope to determine the top 8 CRM apps for Shopify.πŸ‘‡

Key features that a CRM app should have

  • Contact Management: The storage and organization of all customer details should be comprehensive and easy to filter. You want to be able to see and use whatever information is necessary.
  • Interaction Tracking: Having a record of all interactions, promotional communication, and any previous purchases or concerns you have for each customer. You should know every step the customer has taken with you in just a few clicks.
  • Automated Workflow: Automation of repetitive yet time-consuming tasks can free up much-needed time for you to give attention to other aspects of your Shopify store.
  • Email Integration: A practical option, especially for those not accustomed to using an app when sending communication. Email integration means you can use whichever email platform you are most comfortable using.

1. Help Center, Live Chat & CRM by Richpanel Live Chat inc

⭐ 5.0 (56 reviews)

Richpanel Live Chat inc has put together a comprehensive solution for all of your CRM needs. It offers integration with multiple communication platforms through both email and live chat. 

Keeping your customer information and interaction history well organized and ready to harness for sales and marketing. A great choice when looking for CRM software for Shopify.

Contact Management: βœ”οΈ

Interaction Tracking: βœ”οΈ

Automated Workflow: βœ”οΈ

Email Integration: βœ”οΈ

πŸ”₯ Special Feature: Free assistance migrating from other CRM platforms

Pricing: Free + Paid Plans Available

Plans: $99/m (Starter), $299/m (Regular), $999/m (Self Service Pro)

πŸ”— Shopify link

2. Metrilo Growth Platform by Metrilo

⭐ 5.0 (6 reviews)

Metrilo’s CRM for Shopify brings together all the essential elements of a great customer management app focusing on scalability.

This app’s dashboard and analytics are unmatched by its competitors: an easy-to-use but hard-to-beat option for Shopify CRM software.

Contact Management: βœ”οΈ

Interaction Tracking: βœ”οΈ

Automated Workflow: βœ”οΈ

Email Integration: βœ”οΈ

πŸ”₯ Special Feature: In-depth loyalty analysis

Pricing: Subscription Only

Plans: $119/m (Essential), $199/m (Pro), $299/m (Premium)

πŸ”— Shopify link

3. Endear CRM and Clienteling by Endear

⭐ 4.8 (12 reviews)

Endear’s CRM app for Shopify is quickly gaining popularity among users. While it offers an all-in-one solution, it does have a sales-focused layout that allows you to monitor the performance of your team members.

Most user reviews mention an increase in sales within the first few weeks of installing this app, meaning you get to manage info and provide value to your customers immediately after installing Endear CRM.

Contact Management: βœ”οΈ

Interaction Tracking: βœ”οΈ

Automated Workflow: βœ”οΈ

Email Integration: βœ”οΈ

πŸ”₯ Special Feature: Custom product recommendations 

Pricing: Subscription Only

Plans: $60/m (Starter), $144/m (Growth), $270/m (Professional), $270/m (Enterprise)

πŸ”— Shopify link

4. Simla.com by RetailCRM

⭐ 4.6 (2 reviews)

Simla.com is a CRM app for Shopify that focuses on customer retention with features built specifically to keep you customers coming back by improving the effectiveness of your marketing channels.

With a built-in abandoned cart and upselling feature to work hand-in-hand with its efficient CRM capabilities, you can’t go wrong with Simla.com.

Contact Management: βœ”οΈ

Interaction Tracking: βœ”οΈ

Automated Workflow: βœ”οΈ

Email Integration: βœ”οΈ

πŸ”₯ Special Feature: Feature supporting warming of cold customers

Pricing: Free

πŸ”— Shopify link

5. CRM & Helpdesk by 3D Sellers

⭐ 5.0 (1 review)

Everything about this CRM app for Shopify by 3D Sellers is built to save you time and keep communication personalized but quick to complete. 

The well-organized interface allows you to add tags to each message, meaning filtering specific information later is hassle-free. As far as CRM software goes, CRM & Helpdesk is a superb option despite having only 1 review.

Contact Management: βœ”οΈ

Interaction Tracking: βœ”οΈ

Automated Workflow: βœ”οΈ

Email Integration: βœ”οΈ

πŸ”₯ Special Feature: Use of message tags to maintain organization

Pricing: Subscription Only

Plans: $14.99/m, $19.99/m

πŸ”— Shopify link

6. Customer Support Helpdesk CRM by BerrySupport

⭐ 5.0 (1 review)

BerrySupport is a well-known name in the CRM software arena, bringing years of experience to build an impressive app. The auto-assign function for incoming communication ensures your customers don’t need to wait for assistance.

Customer Support Helpdesk is a sleek and lightweight app that will handle your CRM for Shopify with ease. 

Contact Management: βœ”οΈ

Interaction Tracking: βœ”οΈ

Automated Workflow: βœ”οΈ

Email Integration: βœ”οΈ

πŸ”₯ Special Feature: Support for over 30 languages

Pricing: Free

πŸ”— Shopify link

7. Reamaze Live Chat & Helpdesk by Reamaze

⭐ 4.9 (187 reviews)

With claims to be the most powerful CRM and message management tool backed up by extraordinary customer reviews, Reamaze has claimed the most installed CRM app for Shopify crown.

This app offers the most integrations with other apps for different functions, meaning you can easily sync customer information and automate required tasks.

Contact Management: βœ”οΈ

Interaction Tracking: βœ”οΈ

Automated Workflow: βœ”οΈ

Email Integration: βœ”οΈ

πŸ”₯ Special Feature: Highest number of integration options

Pricing: Subscription Only

Plans: $29/m (Basic), $49/m (Pro), $69/m (Plus), $899/m (Enterprise Custom)

πŸ”— Shopify link

8. Channel.io ‑ Live Chat&Chatbot by Channel Corp

⭐ 4.8 (13 reviews)

An app that is so amazing its users don’t want their competitors to know about it. 

With options to integrate this CRM to multiple chats, email platforms, and pre-programmed responses on hand, Channel.io keeps communications flowing seamlessly.

Contact Management: βœ”οΈ

Interaction Tracking: βœ”οΈ

Automated Workflow: βœ”οΈ

Email Integration: βœ”οΈ

πŸ”₯ Special Feature: Mobile dashboard for those on-the-go

Pricing: Free

πŸ”— Shopify link

So which should you use?

If you are looking for powerful, all-in-one CRM apps, then Help Center, Live Chat & CRM by Richpanel Live Chat inc and Reamaze Live Chat & Helpdesk by Reamaze are perfect options for you.

Newer apps like Customer Support Helpdesk CRM by BerrySupport or Simla.com by RetailCRM offer affordable options that do not lack functionality or effective CRM capabilities.

Deciding to use CRM apps for your store is a step in the right direction and one that can create a positive change for your business. With unlimited options in this space, selecting CRM software can be daunting. Any one of these 8 CRM apps for Shopify will make a great addition to your store.