WhatsApp Templates

14 Best WhatsApp templates for Shipping Information


WhatsApp Templates

14 Best WhatsApp templates for Shipping Information


E-commerce has been on the rise for many years and it’s only growing. Many consumers have turned to online shops to get most of their shopping done — from apparel and makeup to groceries and electronics. 

Because of the rise in online shopping, this also means there’s a demand for the delivery industry. After all, it’s much more convenient to get your items delivered right to your doorstep. 

And because of the sheer number of packages to be delivered each day, sending shipping information to your customers can help in managing their expectations. That said, many shipping companies turn to chat marketing to send personalized and direct messages to their customers.

Furthermore, your customers are more likely to open your text message than if it were an email or a phone call. 

So, to help you send more messages in less time, we’ve compiled a list of the best shipping WhatsApp templates you can use! 👇

P.S. These templates aren’t just for WhatsApp — they can be used as SMS templates, for Telegram, Messenger, etc. Feel free to adjust the templates according to your needs. 

E-commerce has been on the rise for many years and it’s only growing. Many consumers have turned to online shops to get most of their shopping done — from apparel and makeup to groceries and electronics. 

Because of the rise in online shopping, this also means there’s a demand for the delivery industry. After all, it’s much more convenient to get your items delivered right to your doorstep. 

And because of the sheer number of packages to be delivered each day, sending shipping information to your customers can help in managing their expectations. That said, many shipping companies turn to chat marketing to send personalized and direct messages to their customers.

Furthermore, your customers are more likely to open your text message than if it were an email or a phone call. 

So, to help you send more messages in less time, we’ve compiled a list of the best shipping WhatsApp templates you can use! 👇

P.S. These templates aren’t just for WhatsApp — they can be used as SMS templates, for Telegram, Messenger, etc. Feel free to adjust the templates according to your needs. 

14 best WhatsApp templates for Shipping Information

WhatsApp templates for General Shipping Information

When a customer orders something, the next best thing is when their item comes — it’s like opening Christmas presents! To reassure your customer that their package is on the way to them, send them a simple message including information such as the parcel tracking number. 

Here are some templates you can use:

Use this shipping WhatsApp template for general shipping information.
Use this shipping WhatsApp template for general shipping information.
Use this shipping WhatsApp template for general shipping information.

WhatsApp templates for Delivery Updates

It’s always good to keep your customers updated on the progress of their parcel delivery. This helps them better manage their expectations on when they’ll receive their parcel. 

Here are some templates you can use:

Use this shipping WhatsApp template for delivery updates.
Use this shipping WhatsApp template for delivery updates.
Use this shipping WhatsApp template for delivery updates.
Use this shipping WhatsApp template for delivery updates.

WhatsApp templates for OTPs

One Time Passwords (OTP) prevents any form of identity theft by making sure your customers quote a given OTP when their order has been delivered. This is an additional security measure that some delivery companies take to ensure that a customer receives the correct parcel.

Here are some templates you can use:

Use this shipping WhatsApp template to send OTP messages.
Use this shipping WhatsApp template to send OTP messages.

WhatsApp templates for Tracking a Courier’s Location

Sometimes, when a customer makes a bulk or big-ticket purchase, they might want to know the whereabouts of their delivery driver. This could be useful in the event anything goes missing or is damaged.

Here’s a template you can use:

Use this shipping WhatsApp template for tracking a courier's location.

WhatsApp templates for Contactless Deliveries

Because of the COVID-19 pandemic, many businesses are enforcing stricter measures to keep both their customers as well as employees safe. Hence, delivery companies are implementing contactless delivery options that recipients can opt-in for. 

Here’s a template you can use:

Use this shipping WhatsApp template for contactless delivery.

WhatsApp templates for Reminders

Sometimes, customers might forget that their parcel is being delivered to their home and there might not be anyone else who can help them retrieve it. As some items are perishable, they cannot be simply left outside a customer’s house. Situations like these can put delivery companies and drivers in a tight position. Hence, sending a reminder text can come in really handy to ensure your customer is able to receive it.  

Here’s a template you can use:

Use this shipping WhatsApp template to send reminder messages.

WhatsApp templates for Ratings and Feedback

Oftentimes, e-commerce businesses hire external delivery companies to help them with shipments instead of having their own internal delivery drivers. Collecting ratings and feedback in such instances can give you valuable insight into how your customer’s experience was with the delivery company. If feedback is positive, this means you can continue to engage with the delivery company, and vice versa.

Here are some templates you can use:

Use this shipping WhatsApp template to collect ratings and feedback.
Use this shipping WhatsApp template to collect ratings and feedback.

14 best WhatsApp templates for Shipping Information

WhatsApp templates for General Shipping Information

When a customer orders something, the next best thing is when their item comes — it’s like opening Christmas presents! To reassure your customer that their package is on the way to them, send them a simple message including information such as the parcel tracking number. 

Here are some templates you can use:

Use this shipping WhatsApp template for general shipping information.
Use this shipping WhatsApp template for general shipping information.
Use this shipping WhatsApp template for general shipping information.

WhatsApp templates for Delivery Updates

It’s always good to keep your customers updated on the progress of their parcel delivery. This helps them better manage their expectations on when they’ll receive their parcel. 

Here are some templates you can use:

Use this shipping WhatsApp template for delivery updates.
Use this shipping WhatsApp template for delivery updates.
Use this shipping WhatsApp template for delivery updates.
Use this shipping WhatsApp template for delivery updates.

WhatsApp templates for OTPs

One Time Passwords (OTP) prevents any form of identity theft by making sure your customers quote a given OTP when their order has been delivered. This is an additional security measure that some delivery companies take to ensure that a customer receives the correct parcel.

Here are some templates you can use:

Use this shipping WhatsApp template to send OTP messages.
Use this shipping WhatsApp template to send OTP messages.

WhatsApp templates for Tracking a Courier’s Location

Sometimes, when a customer makes a bulk or big-ticket purchase, they might want to know the whereabouts of their delivery driver. This could be useful in the event anything goes missing or is damaged.

Here’s a template you can use:

Use this shipping WhatsApp template for tracking a courier's location.

WhatsApp templates for Contactless Deliveries

Because of the COVID-19 pandemic, many businesses are enforcing stricter measures to keep both their customers as well as employees safe. Hence, delivery companies are implementing contactless delivery options that recipients can opt-in for. 

Here’s a template you can use:

Use this shipping WhatsApp template for contactless delivery.

WhatsApp templates for Reminders

Sometimes, customers might forget that their parcel is being delivered to their home and there might not be anyone else who can help them retrieve it. As some items are perishable, they cannot be simply left outside a customer’s house. Situations like these can put delivery companies and drivers in a tight position. Hence, sending a reminder text can come in really handy to ensure your customer is able to receive it.  

Here’s a template you can use:

Use this shipping WhatsApp template to send reminder messages.

WhatsApp templates for Ratings and Feedback

Oftentimes, e-commerce businesses hire external delivery companies to help them with shipments instead of having their own internal delivery drivers. Collecting ratings and feedback in such instances can give you valuable insight into how your customer’s experience was with the delivery company. If feedback is positive, this means you can continue to engage with the delivery company, and vice versa.

Here are some templates you can use:

Use this shipping WhatsApp template to collect ratings and feedback.
Use this shipping WhatsApp template to collect ratings and feedback.

Want more templates?

And that’s our list of shipping WhatsApp templates!

Want more templates for different industries and use cases? We have over 100+ message templates over at our Message Template Library

Want more templates?

And that’s our list of shipping WhatsApp templates!

Want more templates for different industries and use cases? We have over 100+ message templates over at our Message Template Library