Refund Policy

Last updated: 19 November 2021

Regardless of the billing cycle, the Company provides no refunds or credits for unused time of the Services or plan downgrades if you decide to close your account before the end of your subscription period.

There will be no exceptions in order to treat all Customers equally and to keep our administrative costs low for the benefit of our Customers.

Details for a trial account, paid subscription, and canceling the account are as follows:

1. Trial license

After signing up you get a new, fully functional Service account. The free trial is valid for several days (depending on the Service’s stated trial period) because we want you to test the Service in your own business environment and get to know our product well before you make your decision about the subscription.

2. Paid subscription

Once you decide to subscribe, we need you to provide your credit card details, plan tier, number of users (if applicable), and subscription period.

We do not offer refunds on already processed payments – this policy is the same for all Customers. If you were to forget about the existing subscription and would like to cancel and refund the previous month, we do not offer refunds as you are responsible for all charges in your subscription.

3. Canceling the license

You can cancel your account (license) at any time in the panel under the Subscription tab. After canceling, your license will stop working immediately. Credit from previous payments will be lost and is not refundable.

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