Updated 19 August 2021
1. USE AND COLLECTION OF DATA ON OR THROUGH THE NOVOCHAT WEBSITE
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The information we collect by automated means varies based on whether we are collecting information for our own business purposes or whether we are collecting information from or on behalf of our Customers to provide our services.
1.1.1 Data Collected for NovoChat’s Own Business Purposes:
The information collected by automated means for our own business purposes includes the following:
· Details about the devices that are used to access our website (such as your IP address, the type of operating system you are using, and the web browser you are using);
· Dates and times of visits to, and use of, our websites;
· Information about how our websites are being used (such as the content that is being viewed on our websites, how Customers and Website Visitors navigate between webpages on our websites, which actions Customers and Website Visitors take on our websites, and the data and time Customers and Website Visitors access our websites);
· URLs that refer visitors to our websites;
· Search terms used to reach our websites.
1.1.2 Data Collected on Behalf of Our Customers:
The information collected by automated means on behalf of our Customers may include the following:
· Details about the devices that are used to access our Customers’ website (such as End Users’ IP address, the type of operating system End Users are using, and the web browser End Users are using);
· Dates and times of visits to, and use of, our Customers’ websites;
· Information about how our Customers’ websites are being used (such as the content that is being viewed on our Customers’ websites, how End Users navigate between webpages on the Customers’ websites, which actions Customers and Website Visitors take on the Customers’ websites, and the data and time End Users access Customers’ websites);
· URLs that refer End Users to our Customers’ websites;
· Search terms used to reach our Customers’ websites.
1.2 Registration Data
In order to access certain services and restricted areas of the NovoChat Website (the “Restricted Services”) NovoChat requires you to provide certain identifying information listed in the online registration form (the “Registration Data”). This information may include the following: (a) your legal name and/or the legal name of your business; (b) your address and/or the address of your business; (c) your email address; (d) your phone number; (e) your user name; (f) your social media profile URL; (g) your areas of interest; (h) your Registration Services password used to access your NovoChat Account; (i) your method of payment; and (j) if applicable, your credit card holder data.
While using NovoChat as a client, third party personal information may be entered, such as the legal name, address, telephone number, and email address of the business you represent. This information is only used for the purpose it was collected for, which includes, setting up your or your business’s NovoChat Account and communicating with you or your business.
You may also cancel your NovoChat Account (and, by extension terminate your use of the NovoChat Platform and its Services) at any time by sending an email to [email protected] NovoChat will retain your Registration Data only for as long as necessary to complete the cancellation. We will then destroy the Registration Data or anonymize the information, in accordance with applicable law.
NovoChat reserves the right to request any additional information necessary to establish and maintain your or your business’s NovoChat Account and/or for communicating with you or your business.
1.3 Access & Correcting Personal Information
You may request access to correct, amend, update, or delete the personal information that we maintain about you by emailing [email protected] We will respond to your request within 30 days.
We reserve the right to verify the identity of the individual in connection with any request regarding Personal Information, including, but not limited to, Registration Data or End User-Specific Data, to help ensure that we provide the information to individuals to whom the information pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that Personal Information.
Unless you select the “Opt-Out” option as described in Section 1.12, NovoChat reserves the right to use your or your business’s Registration Data to send you and/or your business information about NovoChat, the NovoChat Website, NovoChat products and services, and other topics in which you have indicated an interest.
If you communicate with us via the NovoChat Website, email, telephone, or surface mail, we will maintain such communications and the information contained within them for the purpose of providing you with customer service. To protect these communications, we employ safeguards that are reasonable in the industry.
In choosing to communicate with us through the NovoChat Website, you may be required to complete online registration forms that provide us with contact information (such as your name, street address, email address, and phone number), and by providing this contact information you agree that NovoChat may, from time to time, send you emails regarding our service so that we can directly communicate with you regarding issues we determine to be relevant. Any information that you give us when you complete a contact form or inquiry form is collected and retained by us.
It is our policy not to send unsolicited emails or allow third parties to contact you via the email address that you provided to us.
1.5 Opt-Out Right
1.6 Testimonials on Our Website
With your consent, we may post your testimonial along with your name and business affiliation. If you want your testimonial removed at any time, please contact us at the physical address or email address listed herein.
1.7 Links to Third-Party Websites
By accessing the NovoChat Website, you acknowledge that NovoChat provides links to third-party websites, but that NovoChat is not responsible for the content of such third-party websites or their terms, conditions, or privacy policies. You acknowledge that you must carefully review the terms, conditions, and privacy policies of all websites prior to using said third-party websites and you assume all risk of using third-party websites. Furthermore, you understand and agree to not hold NovoChat responsible for any third-party content provided on the NovoChat website that may infringe on intellectual property rights, rights of privacy or publicity, or any rights of any nature in any jurisdiction.
2. USE AND COLLECTION OF USER DATA THROUGH THE NOVOCHAT PLATFORM
You and the rest of our Customers that implement the NovoChat Platform provide access to the NovoChat Platform to your End Users. By providing the NovoChat Platform to your End Users, you acknowledge that we may collect certain personal information about those End Users (“End User Information Data”), and by engaging with the NovoChat Platform, your End Users also acknowledge that we may collect End User Information Data. Furthermore, you acknowledge that by signing up for the NovoChat Platform and NovoChat’s Services, we may collect certain information about you (“Customer Data”).
2.1 End User Information Data
The End User Information Data that we may collect includes following: (a) End User’s legal name; (b) End User’s mailing address; (c) End User’s email address; (d) End User’s phone number; (e) End User’s social media profile URLs; (f) End User’s demographic data; (g) End User’s shopping history; (h) End User’s interactions with marketing communications; and (i) End User’s conversations/chat messages with NovoChat’s Customer’s representatives.
2.2 Confidentiality of End User Information Data
End User Information Data is the property of NovoChat, subject to and protected by the Electronic Communications Privacy Act, 18 U.S.C. § 2510 et seq., and is maintained in a secured area on the NovoChat Website for transmission. After any and all End User Information Data is transmitted, it is stored in our password-secured database. End User Information Data is encrypted at rest and in transit. NovoChat will not sell, rent, swap, or otherwise disclose or distribute End User Information Data to any third party for promotional purposes.
2.3 Use of End User Information Data
We may collect End User Information Data and grant our customers full access to the End User Information Data of their specific End Users. “Full access” means permission to download, delete, and/or modify End User Information Data. Furthermore, with our customer’s permission, we may access End User Information Data to analyze results from Customers’ marketing campaigns.
2.4 Access & Correcting End User Information Data
NovoChat has no direct relationship with those End Users whose End User Information Data it gathers or processes. A End User who seeks access to, or wishes to correct, amend, or delete, inaccurate information should direct his or her inquiry to the NovoChat Customer whom the End User has been engaging with (the “Data Controller”).
2.5 Customer Data
Customer Data may include the following: (a) your legal name and/or the legal name of your business; (b) your address and/or the address of your business; (c) your email address; (d) your phone number; (e) your subscriber name or “screen name”; (f) your social media profile URL; (g) your areas of interest; (h) your NovoChat Account password used to access your or your business’s NovoChat Account; (i) your method of payment; and (j) if applicable, your credit card holder data.
2.6 Confidentiality of Customer Data
Customer Data is the property of NovoChat, subject to and protected by the Electronic Communications Privacy Act, 18 U.S.C. § 2510 et seq., and is maintained in a secured area on the NovoChat Website for transmission. After any and all Customer Data is transmitted, it is stored in our password-secured database. NovoChat may use Customer Data to (a) provide services to our Customers; (b) respond to requests, inquiries, comments, and suggestions provided by Customers; (c) analyze and enhance NovoChat’s communication and marketing strategies; (d) operate, evaluate, and improve our business, websites, and other products and services being offered; (e) invoice and collect payment for our Services; (f) establish and maintain individual Customer profiles; and (g) administer surveys and other marketing research. NovoChat will provide Customer Data to third parties as described in Section 2.11 (Third Party Relationships).
2.7 Use of Customer Data
We may collect Customer Data so that we can contact you about your NovoChat Account, the NovoChat Platform, new or updated NovoChat Services, and/or for marketing/promotional purposes. Furthermore, we may access Customer Data to resolve certain technical issues with the NovoChat Platform.
2.8 Access & Correcting Customer Data
You may request access to correct, update, or delete all Customer Data by emailing [email protected] We will respond to your request within thirty (30) days.
We reserve the right to verify the identity of the individual in connection with any request regarding Customer Data to help ensure that we provide the information to individuals to whom the information pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that Customer Data.
2.9 Third Party Relationships
We use other third parties to provide services related to the NovoChat Website and NovoChat Platform (such as technology support, data analytics support, payment processing support, web hosting, email marketing, advertising, etc.), and when End User’s sign up for or engage with the NovoChat Platform we share your End User Information Data with them as necessary so that the third parties can adequately provide their services. Transfers to subsequent third parties are covered by the service agreements with our clients.
3. PRIVACY POLICIES APPLICABLE TO BOTH THE NOVOCHAT WEBSITE AND THE NOVOCHAT PLATFORM
3.1 Data Retention
Please note that we will retain and use Registration Data, User-Specific Data, End User Information Data, and Customer Data for as long as your account is active and as long as needed to provide you services, comply with our legal obligations, resolve any and all disputes, and enforce our agreements with you and third parties.
3.2 International Data Transfers
3.3 Liability for Acts of Third Parties
Although NovoChat will use all reasonable efforts to safeguard the confidentiality of any Registration Data, End User-Specific Data, End User Information Data, and Customer Data it gathers, transmissions made by means of the Internet cannot be made absolutely secure. Therefore, by accessing the NovoChat Website, submitting Registration Data to us, or signing up for the NovoChat Platform and NovoChat’s Services, you acknowledge and agree to not hold NovoChat liable for any disclosure of Registration Data, End User-Specific Data, End User Information Data or Customer Data due to errors in transmission or through the unauthorized acts of third parties, including but not limited to, NovoChat employees who are acting outside the scope of their authority.
· Where disclosure is required by law or the legal process, such as to comply with a state or federal investigation;
· Where we believe that disclosure is necessary to protect our rights, your safety, and the safety of others; investigate fraudulent activity; or response to a government request of any kind;
· Where disclosure is required due to NovoChat’s involvement in a merger, acquisition, or sale of all or a portion of its assets
· Where disclosure is provided to a third party with your prior consent.
3.7 Contact Information
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