Send WhatsApp messages in bulk
Automate your WhatsApp marketing
Collaborate on a shared inbox
Multiple chat apps on one website widget
Drive sales to your Shopify Store
Drive sales to your EasyStore site
Broadcast messages in bulk
Automate your WhatsApp marketing
Connect your chat apps in a shared inbox
Multiple chat apps on one website widget
Drive sales to your Shopify store
Drive sales to your EasyStore site
Just like how many industries are changing with the customer journey, the retail sector isn’t spared from this either. Traditional methods such as pricing and promotions just aren’t as effective as they once were because competitors can easily imitate them and gain an upper hand.
However, don’t be discouraged as you can still differentiate yourself through personalized approaches that create unique experiences for your customers. And one of the most direct and personal ways to connect with your customers is through chat marketing!
But, while sending messages to your customers can help improve engagement and resolve queries faster, having to manually send individual messages can be extremely time-consuming.
This is why you need message templates to help speed up the process and cut down on manual work. Furthermore, you don’t have to reinvent the wheel for every conversation with a customer!
Let’s take a look at the best retail WhatsApp templates so you can send more messages in less time. 👇
P.S. These templates aren’t just for WhatsApp — they can be used as SMS templates, for Telegram, Messenger, etc. Feel free to adjust the templates according to your needs.
If your retail store has exclusive events or workshops, you’d want to send reminders to your customers to reduce no-show rates or ghosting.
Here’s a template you can use:
Sending a message to inform your customers about product launches is a great way to hype your product up and generate excitement. You can even encourage them to make a purchase by replying to your message directly in the chat.
Here’s a template you can use:
Customers can’t be sitting around all day waiting for your items to be restocked. Send them a simple message to inform them that their wishlist items are back in stock and prompt them to make a purchase.
Here’s a template you can use:
In the event where you have to close your retail store due to COVID-19 or a holiday, give your customers a heads up. They’d appreciate the fact that you informed them in advance instead of them turning up to a closed shop. Furthermore, you can also take this opportunity to direct them to make a purchase via your website.
Here’s a template you can use:
Asking for referrals is an effective way to drive more sales. You can offer a discount code to your customer if they refer someone else to further encourage them to make a purchase.
Here’s a template you can use:
Sending promotional messages via chat messaging helps to catch your customers’ attention amidst the digital noise. Furthermore, 82% of people open every text message they receive, which means they’ll be more likely to read your messages and check out your promotions instead of ignoring them entirely. This is also a great way to drive traffic to your e-commerce business.
Here are some templates you can use:
69.8% of online shopping carts are abandoned. While that’s a common occurrence and even larger e-commerce businesses aren’t spared, you can use chat marketing to lower cart abandonment rates.
Here’s a template you can use:
And that’s our list of retail message templates!
Head on over to our Message Template Library for over 100+ message templates!
Get access to over 100+ message templates, across different industries and use cases.
More resources
How To Use Chat Marketing To Drive Traffic To Your E-Commerce Business
Reading time: 5 minutes In the changing digital landscape, chat marketing is the best solution to connect with your customers. Here are 6 ways to use chat marketing to drive more traffic to your e-commerce business.
How To Use WhatsApp To Market Your Business: Tips and Strategies
Reading time: 12 minutes With over 2 billion active users, WhatsApp is now a must-use for businesses worldwide. Join us as we take a look at how to market your business using WhatsApp.
21 Best WhatsApp Business Templates You Should Be Using
Reading time: 8 minutes Many businesses are using WhatsApp to communicate more personally with their customers. Here’s our list of the 21 best templates you should be using!
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