Send WhatsApp messages in bulk
Automate your WhatsApp marketing
Collaborate on a shared inbox
Multiple chat apps on one website widget
Drive sales to your Shopify Store
Drive sales to your EasyStore site
Broadcast messages in bulk
Automate your WhatsApp marketing
Connect your chat apps in a shared inbox
Multiple chat apps on one website widget
Drive sales to your Shopify store
Drive sales to your EasyStore site
Generating online positive reviews and feedback should be at the forefront of your business strategy. After all, reviews can make or break your business.
In fact, a whopping 93% of consumers say that online reviews influenced their purchase decisions. That means every 9 out of 10 customers may (or may not) decide to buy your products or services because of what other people are saying about you.
Furthermore, gathering feedback gives you valuable insight into customer experiences and how you can improve business processes.
But how do you get your customers to leave feedback and reviews without being too pushy?
Answer: Chat marketing. This refers to sending your customers direct 1-on-1 messages for business purposes.
But, while sending messages to your customers can help improve engagement and resolve queries faster, having to manually send individual messages can be extremely time-consuming.
This is why you need message templates to help speed up the process and cut down on manual work. Furthermore, you don’t have to reinvent the wheel for every conversation with a customer!
Let’s take a look at the best feedback and review message templates so you can gather valuable insights from your customers. 👇
As we mentioned earlier, collecting feedback and gathering reviews is extremely important for a business to find out more about their customers. You can also use these customer reviews as social proof that your business is trusted by many (with your customer’s content, of course).
Here are some templates you can use:
Asking for referrals is an effective way to drive more sales. You can offer a special code or discount to your customer if they refer someone else to encourage them to make a purchase.
Here’s a template you can use:
When you first launch your website, it sometimes doesn’t always go as planned. There could be a glitch on the main page, some duplicates somewhere, or a bug that prevents customers to add items to their cart. Hence, it’s important to collect feedback regarding how a customer’s experience with your online store went. This gives you a better idea of what you can do to improve your site.
Here’s a template you can use:
Acquiring new customers can cost five times more than retaining an existing customer. That’s why businesses put so much emphasis on making sure that their long-term customers remain satisfied. And because they’ve been with you for so long, they probably have comments about your business. You can offer exclusive discounts for long-term customers in exchange for a genuine review.
Here are some templates you can use:
And that’s our list of feedback and review message templates!
Head on over to our Message Template Library for over 100+ message templates!
Get access to over 100+ message templates, across different industries and use cases.
More resources
How To Use Chat Marketing To Drive Traffic To Your E-Commerce Business
Reading time: 5 minutes In the changing digital landscape, chat marketing is the best solution to connect with your customers. Here are 6 ways to use chat marketing to drive more traffic to your e-commerce business.
How To Use WhatsApp To Market Your Business: Tips and Strategies
Reading time: 12 minutes With over 2 billion active users, WhatsApp is now a must-use for businesses worldwide. Join us as we take a look at how to market your business using WhatsApp.
21 Best WhatsApp Business Templates You Should Be Using
Reading time: 8 minutes Many businesses are using WhatsApp to communicate more personally with their customers. Here’s our list of the 21 best templates you should be using!
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