17 Best E-commerce Message Templates For Your Business

With over 24 million e-commerce sites worldwide, it is more important than ever to improve a customer’s online interaction experience with your businesses.

And what better solution other than through chat marketing?

But, while sending messages to your customers can help improve engagement and resolve queries faster, having to manually send individual messages can be extremely time-consuming.

This is why you need message templates to help speed up the process and cut down on manual work. Furthermore, you don’t have to reinvent the wheel for every conversation with a customer!

Let’s take a look at the best e-commerce message templates so you can send more messages in less time. 👇

17 best e-commerce Message templates

Message templates for Promotions

Sending promotional messages via chat messaging helps to catch your customers’ attention amidst the digital noise. Furthermore, 82% of people open every text message they receive, which means they’ll be more likely to read your messages and check out your promotions instead of ignoring them entirely. This is also a great way to drive traffic to your e-commerce business.

Here are some templates you can use:

Message templates for Cart Abandonment

69.8% of online shopping carts are abandoned. While that’s a common occurrence and even larger e-commerce businesses aren’t spared, you can use chat marketing to lower cart abandonment rates.

Here are some templates you can use:

Message templates for Order Confirmations

Sending a simple order confirmation message can go a long way in assuring your customer that they’ve successfully made a payment and that you’ve received their order. You can also take this chance to send them their order status so they can refer to it as and when is needed.

Here are some templates you can use:

Message templates for Shipping Updates

Similar to Order Confirmations, sending your customers shipping information about their order can help put their minds at ease. This is also especially useful for customers who have to plan their schedule ahead of time to receive their delivery.

Here are some templates you can use:

Message templates for Reviews and Feedback

Reviews can make or break your business. A whopping 93% of consumers say that online reviews influenced their purchase decisions. Furthermore, gathering feedback gives you valuable insight into customer experiences and how you can improve business processes.

Here are some templates you can use:

Message templates for Product Announcements

Hyping your new product launch is a great way to generate more traffic to your e-commerce website. Sending customers a chat message can also create a feeling of exclusivity — as if you’re only telling them about your new product.

Here’s a template you can use:

Message templates for Ticket Statuses

When a customer submits a support ticket, you’d want to send a message to reassure them and acknowledge that you’ve received their request and your team is looking into it.

Here’s a template you can use:

Message templates for Referrals

Asking for referrals is an effective way to drive more sales. You can offer a discount code to your customer if they refer someone else to further encourage them to make a purchase.

Here’s a template you can use:

Message templates for Account Updates

If your e-commerce business requires customers to create accounts to shop with you, chances are customers will make changes to their accounts, such as editing their username or email address. Hence, send them messages to help them keep track of the changes made. This can also be useful for reminding customers about reward systems in place.

Here are some templates you can use:

Want more message templates?

And that’s our list of e-commerce message templates! 

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