Send WhatsApp messages in bulk
Automate your WhatsApp marketing
Collaborate on a shared inbox
Multiple chat apps on one website widget
Drive sales to your Shopify Store
Drive sales to your EasyStore site
Broadcast messages in bulk
Automate your WhatsApp marketing
Connect your chat apps in a shared inbox
Multiple chat apps on one website widget
Drive sales to your Shopify store
Drive sales to your EasyStore site
With over 24 million e-commerce sites worldwide, it is more important than ever to improve a customer’s online interaction experience with your businesses.
And what better solution other than through chat marketing?
But, while sending messages to your customers can help improve engagement and resolve queries faster, having to manually send individual messages can be extremely time-consuming.
This is why you need message templates to help speed up the process and cut down on manual work. Furthermore, you don’t have to reinvent the wheel for every conversation with a customer!
Let’s take a look at the best e-commerce message templates so you can send more messages in less time. 👇
Sending promotional messages via chat messaging helps to catch your customers’ attention amidst the digital noise. Furthermore, 82% of people open every text message they receive, which means they’ll be more likely to read your messages and check out your promotions instead of ignoring them entirely. This is also a great way to drive traffic to your e-commerce business.
Here are some templates you can use:
69.8% of online shopping carts are abandoned. While that’s a common occurrence and even larger e-commerce businesses aren’t spared, you can use chat marketing to lower cart abandonment rates.
Here are some templates you can use:
Sending a simple order confirmation message can go a long way in assuring your customer that they’ve successfully made a payment and that you’ve received their order. You can also take this chance to send them their order status so they can refer to it as and when is needed.
Here are some templates you can use:
Similar to Order Confirmations, sending your customers shipping information about their order can help put their minds at ease. This is also especially useful for customers who have to plan their schedule ahead of time to receive their delivery.
Here are some templates you can use:
Reviews can make or break your business. A whopping 93% of consumers say that online reviews influenced their purchase decisions. Furthermore, gathering feedback gives you valuable insight into customer experiences and how you can improve business processes.
Here are some templates you can use:
Hyping your new product launch is a great way to generate more traffic to your e-commerce website. Sending customers a chat message can also create a feeling of exclusivity — as if you’re only telling them about your new product.
Here’s a template you can use:
When a customer submits a support ticket, you’d want to send a message to reassure them and acknowledge that you’ve received their request and your team is looking into it.
Here’s a template you can use:
Asking for referrals is an effective way to drive more sales. You can offer a discount code to your customer if they refer someone else to further encourage them to make a purchase.
Here’s a template you can use:
If your e-commerce business requires customers to create accounts to shop with you, chances are customers will make changes to their accounts, such as editing their username or email address. Hence, send them messages to help them keep track of the changes made. This can also be useful for reminding customers about reward systems in place.
Here are some templates you can use:
And that’s our list of e-commerce message templates!
Head on over to our Message Template Library for over 100+ message templates!
Get access to over 100+ message templates, across different industries and use cases.
More resources
How To Use Chat Marketing To Drive Traffic To Your E-Commerce Business
Reading time: 5 minutes In the changing digital landscape, chat marketing is the best solution to connect with your customers. Here are 6 ways to use chat marketing to drive more traffic to your e-commerce business.
How To Use WhatsApp To Market Your Business: Tips and Strategies
Reading time: 12 minutes With over 2 billion active users, WhatsApp is now a must-use for businesses worldwide. Join us as we take a look at how to market your business using WhatsApp.
21 Best WhatsApp Business Templates You Should Be Using
Reading time: 8 minutes Many businesses are using WhatsApp to communicate more personally with their customers. Here’s our list of the 21 best templates you should be using!
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