Send WhatsApp messages in bulk
Automate your WhatsApp marketing
Collaborate on a shared inbox
Multiple chat apps on one website widget
Drive sales to your Shopify Store
Drive sales to your EasyStore site
Broadcast messages in bulk
Automate your WhatsApp marketing
Connect your chat apps in a shared inbox
Multiple chat apps on one website widget
Drive sales to your Shopify store
Drive sales to your EasyStore site
Bad customer service is enough to ruin customer relationships. About 47% of customers have made the choice to switch to a different brand because of bad customer service.
And one of the most common bad experiences a customer faces is the fact that businesses fail to offer real-time support. According to research done by Hubspot, 90% of customers rate “immediate response” as very important when they have queries.
And what better way to offer quick support than through chat platforms like WhatsApp, live chat, and even chatbots?
While sending messages to customers is a great way to offer real-time support and improve engagement, having to manually send individual messages can be extremely time-consuming.
This is why you need message templates to help speed up the process and cut down on manual work. Furthermore, you don’t have to reinvent the wheel for every conversation with a customer!
Let’s take a look at the best message templates for your customer service team so you can send more messages in less time. 👇
Sending a message to thank customers for their purchase can go a long way in building rapport with them. You can also take this chance to offer any assistance with their orders.
Here’s a template you can use:
Reviews can make or break your business. A whopping 93% of consumers say that online reviews influenced their purchase decisions. Furthermore, gathering feedback gives you valuable insight into customer experiences and how you can improve business processes. It also shows your customers that you care about their input.
Here’s a template you can use:
Once a support ticket has been resolved, it’s crucial that you follow up with customers to ensure that there are no outstanding issues. This shows your customers that you value their experiences and that they can reach out to you anytime if they require further assistance.
Here’s a template you can use:
And that’s our list of customer service message templates!
Head on over to our Message Template Library for over 100+ message templates!
Get access to over 100+ message templates, across different industries and use cases.
More resources
How To Use Chat Marketing To Drive Traffic To Your E-Commerce Business
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How To Use WhatsApp To Market Your Business: Tips and Strategies
Reading time: 12 minutes With over 2 billion active users, WhatsApp is now a must-use for businesses worldwide. Join us as we take a look at how to market your business using WhatsApp.
21 Best WhatsApp Business Templates You Should Be Using
Reading time: 8 minutes Many businesses are using WhatsApp to communicate more personally with their customers. Here’s our list of the 21 best templates you should be using!
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