USE CASE: ORDER CONFIRMATIONS

Improve customer experiences with order confirmations

Send chat messages to your customers to confirm their orders and better manage their expectations 

82% of people open every text message they receive. This means that customers are more likely to read your messages.

Customers are familiar with sending messages. This gives a more personal feel when communicating with you.

6 out of the top 10 most used apps are messaging apps. Start building a mobile-first approach in the digital age.

How NovoChat can help improve customer experience

Automate order confirmation messages

Save time by creating automated order confirmation messages to send your customers. Help them manage their expectations better.

Easily follow-up with customers

Broadcast follow-up messages regarding customers’ orders and improve the end-to-end customer experience.

Launch smarter campaigns

View advanced campaign and automation metrics to analyze the revenue your messages are bringing in and the ROI you’re receiving.

Our core features

Automations

Create WhatsApp message automation for abandoned cart recovery and more

Broadcast Campaigns

Send highly-targeted promotional messages in bulk.

Multi-channel inbox

Conduct multi-agent support across all communication platforms in a single inbox.

Multi-channel widget

Connect multiple chat platforms in a single widget so web visitors have a hassle-free way to get in touch with you.

Custom CSV.

Keep your bulk messages personalized by uploading a CSV. file with a custom message for each individual contact.

Advanced Analytics

View advanced metrics to analyze the revenue your messages are bringing in and the ROI you're receiving.

Looking for chat marketing templates?

Convenient and ready to use, check out over 100 different templates from NovoChat’s message template library for your business needs!

Ready to drive more sales with our chat marketing platform?

7-day free trial • No credit card required

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