Enhance your end-to-end customer support with chat marketing

Easily conduct multi-agent customer support with a centralized inbox

Juggling between multiple communication apps increases response times. Manage multiple chat platforms in one dashboard and never miss a conversation again.

Give your customers an easy and convenient way to communicate with you regarding issues and support questions.

6 out of the top 10 most used apps are messaging apps. Chat with customers on their preferred platforms and start building a mobile-first approach.

How NovoChat can help enhance your customer support

Collaborate with your team

Add multiple agents to your workspace and easily assign customer conversations to the right rep. Resolve and re-open conversations with a simple click of the button.

Keep your customers in the loop

Have important announcements or time-critical updates? Ensure your customers don’t miss out by sending them a chat message.

Manage customer expectations

Set agent business hours and auto-replies to handle incoming conversations that come in after the stipulated timeframe.

Collect timely feedback from customers

Improve customer satisfaction at point-of-sale, post-transaction, and post-delivery with feedback surveys through chat messaging.

Our core features


Create WhatsApp message automation for abandoned cart recovery and more

Broadcast Campaigns

Send highly-targeted promotional messages in bulk.

Multi-channel inbox

Conduct multi-agent support across all communication platforms in a single inbox.

Multi-channel widget

Connect multiple chat platforms in a single widget so web visitors have a hassle-free way to get in touch with you.

Custom CSV.

Keep your bulk messages personalized by uploading a CSV. file with a custom message for each individual contact.

Advanced Analytics

View advanced metrics to analyze the revenue your messages are bringing in and the ROI you're receiving.

Looking for chat marketing templates?

Convenient and ready to use, check out over 100 different templates from NovoChat’s message template library for your business needs!

Ready to drive more sales with our chat marketing platform?

7-day free trial • No credit card required

© Novochat