WhatsApp Templates

17 Best E-commerce WhatsApp templates for your business


WhatsApp Templates

17 Best E-commerce WhatsApp templates for your business


With over 24 million e-commerce sites worldwide, it is more important than ever to improve a customer’s online interaction experience with your businesses.

And what better solution other than through chat marketing

But, while sending messages to your customers can help improve engagement and resolve queries faster, having to manually send individual messages can be extremely time-consuming. 

This is why you need message templates to help speed up the process and cut down on manual work. Furthermore, you don’t have to reinvent the wheel for every conversation with a customer! 

Let’s take a look at the best e-commerce WhatsApp templates so you can send more messages in less time. 👇

P.S. These templates aren’t just for WhatsApp — they can be used as SMS templates and for other chat platforms like Messenger or Telegram. Feel free to adjust the templates according to your needs. 

With over 24 million e-commerce sites worldwide, it is more important than ever to improve a customer’s online interaction experience with your businesses.

And what better solution other than through chat marketing

But, while sending messages to your customers can help improve engagement and resolve queries faster, having to manually send individual messages can be extremely time-consuming. 

This is why you need message templates to help speed up the process and cut down on manual work. Furthermore, you don’t have to reinvent the wheel for every conversation with a customer! 

Let’s take a look at the best e-commerce WhatsApp templates so you can send more messages in less time. 👇

P.S. These templates aren’t just for WhatsApp — they can be used as SMS templates and for other chat platforms like Messenger or Telegram. Feel free to adjust the templates according to your needs. 

17 best e-commerce WhatsApp templates

WhatsApp templates for Promotions

Sending promotional messages via chat messaging helps to catch your customers’ attention amidst the digital noise. Furthermore, 82% of people open every text message they receive, which means they’ll be more likely to read your messages and check out your promotions instead of ignoring them entirely. This is also a great way to drive traffic to your e-commerce business

Here are some templates you can use:

Use this e-commerce WhatsApp template to send promotional messages.
Use this e-commerce WhatsApp template to send promotional messages.

WhatsApp templates for Cart Abandonment

69.8% of online shopping carts are abandoned. While that’s a common occurrence and even larger e-commerce businesses aren’t spared, you can use chat marketing to lower cart abandonment rates. 

Here are some templates you can use:

Use this e-commerce WhatsApp template to send cart abandonment messages.
Use this e-commerce WhatsApp template to send cart abandonment messages.
Use this e-commerce WhatsApp template to send cart abandonment messages.

WhatsApp templates for Order Confirmations

Sending a simple order confirmation message can go a long way in assuring your customer that they’ve successfully made a payment and that you’ve received their order. You can also take this chance to send them their order status so they can refer to it as and when is needed.

Here are some templates you can use:

Use this e-commerce WhatsApp template to send order confirmation messages.
Use this e-commerce WhatsApp template to send order confirmation messages.
Use this e-commerce WhatsApp template to send order confirmation messages.

WhatsApp templates for Shipping Updates

Similar to Order Confirmations, sending your customers shipping information about their order can help put their minds at ease. This is also especially useful for customers who have to plan their schedule ahead of time to receive their delivery.

Here are some templates you can use:

Use this e-commerce WhatsApp template to send shipping update messages.
Use this e-commerce WhatsApp template to send shipping update messages.

WhatsApp templates for Reviews and Feedback

Reviews can make or break your business. A whopping 93% of consumers say that online reviews influenced their purchase decisions. Furthermore, gathering feedback gives you valuable insight into customer experiences and how you can improve business processes.

Here are some templates you can use:

Use this e-commerce WhatsApp template to send review and feedback messages.
Use this e-commerce WhatsApp template to send review and feedback messages.

WhatsApp templates for Product Announcements

Hyping your new product launch is a great way to generate more traffic to your e-commerce website. Sending customers a chat message can also create a feeling of exclusivity — as if you’re only telling them about your new product. 

Here’s a template you can use:

Use this e-commerce WhatsApp template to send product announcements.

WhatsApp templates for Ticket Statuses

When a customer submits a support ticket, you’d want to send a message to reassure them and acknowledge that you’ve received their request and your team is looking into it. 

Here’s a template you can use:

Use this e-commerce WhatsApp template to send ticket status messages.

WhatsApp templates for Referrals

Asking for referrals is an effective way to drive more sales. You can offer a discount code to your customer if they refer someone else to further encourage them to make a purchase.

Here’s a template you can use:

Use this e-commerce WhatsApp template to send referral messages.

WhatsApp templates for Account Updates

If your e-commerce business requires customers to create accounts to shop with you, chances are customers will make changes to their accounts, such as editing their username or email address. Hence, send them messages to help them keep track of the changes made. This can also be useful for reminding customers about reward systems in place.

Here are some templates you can use:

Use this e-commerce WhatsApp template to send account update messages.
Use this e-commerce WhatsApp template to send account update messages.

17 best e-commerce WhatsApp templates

WhatsApp templates for Promotions

Sending promotional messages via chat messaging helps to catch your customers’ attention amidst the digital noise. Furthermore, 82% of people open every text message they receive, which means they’ll be more likely to read your messages and check out your promotions instead of ignoring them entirely. This is also a great way to drive traffic to your e-commerce business

Here are some templates you can use:

Use this e-commerce WhatsApp template to send promotional messages.
Use this e-commerce WhatsApp template to send promotional messages.

WhatsApp templates for Cart Abandonment

69.8% of online shopping carts are abandoned. While that’s a common occurrence and even larger e-commerce businesses aren’t spared, you can use chat marketing to lower cart abandonment rates. 

Here are some templates you can use:

Use this e-commerce WhatsApp template to send cart abandonment messages.
Use this e-commerce WhatsApp template to send cart abandonment messages.
Use this e-commerce WhatsApp template to send cart abandonment messages.

WhatsApp templates for Order Confirmations

Sending a simple order confirmation message can go a long way in assuring your customer that they’ve successfully made a payment and that you’ve received their order. You can also take this chance to send them their order status so they can refer to it as and when is needed.

Here are some templates you can use:

Use this e-commerce WhatsApp template to send order confirmation messages.
Use this e-commerce WhatsApp template to send order confirmation messages.
Use this e-commerce WhatsApp template to send order confirmation messages.

WhatsApp templates for Shipping Updates

Similar to Order Confirmations, sending your customers shipping information about their order can help put their minds at ease. This is also especially useful for customers who have to plan their schedule ahead of time to receive their delivery.

Here are some templates you can use:

Use this e-commerce WhatsApp template to send shipping update messages.
Use this e-commerce WhatsApp template to send shipping update messages.

WhatsApp templates for Reviews and Feedback

Reviews can make or break your business. A whopping 93% of consumers say that online reviews influenced their purchase decisions. Furthermore, gathering feedback gives you valuable insight into customer experiences and how you can improve business processes.

Here are some templates you can use:

Use this e-commerce WhatsApp template to send review and feedback messages.
Use this e-commerce WhatsApp template to send review and feedback messages.

WhatsApp templates for Product Announcements

Hyping your new product launch is a great way to generate more traffic to your e-commerce website. Sending customers a chat message can also create a feeling of exclusivity — as if you’re only telling them about your new product. 

Here’s a template you can use:

Use this e-commerce WhatsApp template to send product announcements.

WhatsApp templates for Ticket Statuses

When a customer submits a support ticket, you’d want to send a message to reassure them and acknowledge that you’ve received their request and your team is looking into it. 

Here’s a template you can use:

Use this e-commerce WhatsApp template to send ticket status messages.

WhatsApp templates for Referrals

Asking for referrals is an effective way to drive more sales. You can offer a discount code to your customer if they refer someone else to further encourage them to make a purchase.

Here’s a template you can use:

Use this e-commerce WhatsApp template to send referral messages.

WhatsApp templates for Account Updates

If your e-commerce business requires customers to create accounts to shop with you, chances are customers will make changes to their accounts, such as editing their username or email address. Hence, send them messages to help them keep track of the changes made. This can also be useful for reminding customers about reward systems in place.

Here are some templates you can use:

Use this e-commerce WhatsApp template to send account update messages.
Use this e-commerce WhatsApp template to send account update messages.

Want more templates?

And that’s our list of e-commerce WhatsApp templates! 

Want more templates for different industries and use cases? We have over 100+ message templates over at our Message Template Library

Want more templates?

And that’s our list of e-commerce WhatsApp templates! 

Want more templates for different industries and use cases? We have over 100+ message templates over at our Message Template Library