WhatsApp Templates

8 Best WhatsApp templates for Customer Service Teams


WhatsApp Templates

8 Best WhatsApp templates for Customer Service Teams


Bad customer service is enough to ruin customer relationships. About 47% of customers have made the choice to switch to a different brand because of bad customer service.

And one of the most common bad experiences a customer faces is the fact that businesses fail to offer real-time support. According to research done by Hubspot, 90% of customers rate “immediate response” as very important when they have queries.

And what better way to offer quick support than through chat platforms like WhatsApp, live chat, and even chatbots

While sending messages to customers is a great way to offer real-time support and improve engagement, having to manually send individual messages can be extremely time-consuming. 

This is why you need message templates to help speed up the process and cut down on manual work. Furthermore, you don’t have to reinvent the wheel for every conversation with a customer! 

Let’s take a look at the best WhatsApp templates for your customer service team so you can send more messages in less time. 👇

P.S. These templates aren’t just for WhatsApp — they can be used as SMS templates, for Telegram, Messenger, etc. Feel free to adjust the templates according to your needs.

Bad customer service is enough to ruin customer relationships. About 47% of customers have made the choice to switch to a different brand because of bad customer service.

And one of the most common bad experiences a customer faces is the fact that businesses fail to offer real-time support. According to research done by Hubspot, 90% of customers rate “immediate response” as very important when they have queries.

And what better way to offer quick support than through chat platforms like WhatsApp, live chat, and even chatbots

While sending messages to customers is a great way to offer real-time support and improve engagement, having to manually send individual messages can be extremely time-consuming. 

This is why you need message templates to help speed up the process and cut down on manual work. Furthermore, you don’t have to reinvent the wheel for every conversation with a customer! 

Let’s take a look at the best WhatsApp templates for your customer service team so you can send more messages in less time. 👇

P.S. These templates aren’t just for WhatsApp — they can be used as SMS templates, for Telegram, Messenger, etc. Feel free to adjust the templates according to your needs.

8 best customer service WhatsApp templates

WhatsApp templates for Purchase Notifications

Sending a message to thank customers for their purchase can go a long way in building rapport with them. You can also take this chance to offer any assistance with their orders.

Here’s a template you can use:

Use this customer service WhatsApp template to send purchase notifications.

WhatsApp templates for Auto-replies

Auto-replies are extremely useful when customers reach out after hours or during peak periods. These replies let customers know when they can expect a reply from you and helps them manage their expectations. You also let them know that their message has been received instead of leaving them wondering and waiting. 

Here are some templates you can use:

Use this customer service WhatsApp template to send auto-reply messages.
Use this customer service WhatsApp template to send auto-reply messages.
Use this customer service WhatsApp template to send auto-reply messages.

WhatsApp templates for Resolving Ticket Statuses

When a customer submits a support ticket, you’d want to send a message to reassure them and acknowledge that you’ve received their request and your team is looking into it. 

Here’s a template you can use:

Use this customer service WhatsApp template to send ticket status messages.

WhatsApp templates for Refund Confirmations

Sometimes, refunds can take more than a few days to complete because of certain bank restrictions and processing times. To prevent customers from constantly wondering when the refund will happen, send them a refund confirmation message. This assures them that their refund is on the way and helps manage their expectations of how long it will take.

Here’s a template you can use:

Use this real estate WhatsApp template to send refund confirmation messages.

WhatsApp templates for Reviews and Feedback

Reviews can make or break your business. A whopping 93% of consumers say that online reviews influenced their purchase decisions. Furthermore, gathering feedback gives you valuable insight into customer experiences and how you can improve business processes. It also shows your customers that you care about their input. 

Here’s a template you can use:

Use this customer service WhatsApp template to send review and feedback messages.

WhatsApp templates for Follow-ups

Once a support ticket has been resolved, it’s crucial that you follow up with customers to ensure that there are no outstanding issues. This shows your customers that you value their experiences and that they can reach out to you anytime if they require further assistance.

Here’s a template you can use:

Use this customer service WhatsApp template to send follow-up messages.

8 best customer service WhatsApp templates

WhatsApp templates for Purchase Notifications

Sending a message to thank customers for their purchase can go a long way in building rapport with them. You can also take this chance to offer any assistance with their orders.

Here’s a template you can use:

Use this customer service WhatsApp template to send purchase notifications.

WhatsApp templates for Auto-replies

Auto-replies are extremely useful when customers reach out after hours or during peak periods. These replies let customers know when they can expect a reply from you and helps them manage their expectations. You also let them know that their message has been received instead of leaving them wondering and waiting. 

Here are some templates you can use:

Use this customer service WhatsApp template to send auto-reply messages.
Use this customer service WhatsApp template to send auto-reply messages.
Use this customer service WhatsApp template to send auto-reply messages.

WhatsApp templates for Resolving Ticket Statuses

When a customer submits a support ticket, you’d want to send a message to reassure them and acknowledge that you’ve received their request and your team is looking into it. 

Here’s a template you can use:

Use this customer service WhatsApp template to send ticket status messages.

WhatsApp templates for Refund Confirmations

Sometimes, refunds can take more than a few days to complete because of certain bank restrictions and processing times. To prevent customers from constantly wondering when the refund will happen, send them a refund confirmation message. This assures them that their refund is on the way and helps manage their expectations of how long it will take.

Here’s a template you can use:

Use this real estate WhatsApp template to send refund confirmation messages.

WhatsApp templates for Reviews and Feedback

Reviews can make or break your business. A whopping 93% of consumers say that online reviews influenced their purchase decisions. Furthermore, gathering feedback gives you valuable insight into customer experiences and how you can improve business processes. It also shows your customers that you care about their input. 

Here’s a template you can use:

Use this customer service WhatsApp template to send review and feedback messages.

WhatsApp templates for Follow-ups

Once a support ticket has been resolved, it’s crucial that you follow up with customers to ensure that there are no outstanding issues. This shows your customers that you value their experiences and that they can reach out to you anytime if they require further assistance.

Here’s a template you can use:

Use this customer service WhatsApp template to send follow-up messages.

Want more templates?

And that’s our list of customer service WhatsApp templates!

Want more templates for different industries and use cases? We have over 100+ message templates over at our Message Template Library

Want more templates?

And that’s our list of customer service WhatsApp templates!

Want more templates for different industries and use cases? We have over 100+ message templates over at our Message Template Library