Which software came out on top in this Zendesk vs Intercom debate?
When the above factors are compared, there is an obvious winner — but it still depends on your business needs.
In-app messages and email marketing tools are two crucial features that Zendesk lacks when compared to Intercom. Intercom, on the other hand, lacks key ticketing features that are critical for large firms with a high volume of customer assistance.
Zendesk provides sophisticated ticketing capabilities, more detailed statistics, and reports, and significantly more customer support features set pricing that isn’t based on how many interactions you make per month (especially, for bigger teams).
While in Intercom, advanced chatbots, a modern and well-developed chat widget, email marketing services, product demonstrations, and in-app messaging all contribute to a better customer experience.
NovoChat, on the other hand, is great for businesses that primarily engage with their clients through messaging apps. The program is simple to use and includes all of the necessary capabilities for providing good customer service.
We hope this list has provided you with a better grasp of each platform and its features. Remember that there is no one-size-fits-all solution, and the optimal platform for you will be determined by your individual demands.
Start a 7-day free trial with NovoChat today if you’re interested in learning more about what we have to offer!