It’s clear that both of these tools are designed for different use cases. Intercom is geared toward sales, whereas Zendesk includes everything a customer service rep desires.
Zendesk Suite provides three subscription plans depending upon your work need: Support (Suite), Support (Foundation), and Sales.
Zendesk is primarily a ticketing system, and its ticketing capability is overwhelming in the best conceivable manner. All client contacts, whether via phone, chat, email, social media, or any other channel, land in one dashboard, where your agents can quickly and efficiently resolve them. It also has an Answer Bot that reduces the workload for employees.
Intercom’s chatbots and product tours differentiate it from Zendesk. The platform is evolving from a platform for engaging with consumers to a tool that assists you in automating every element of your daily routine.
Intercom allows you to send customized emails, push notifications, and in-app announcements based on relevant time or behavior triggers.
✏️ Which is better: Zendesk