As more and more customer support tools enter the market, it is prudent to evaluate your current business needs and size before choosing a software to commit to. After all, several software out there provide many features that might not be useful to your business.
Zendesk is an all-in-one customer support tool with cross-channel support that you will surely need for your business. It is a multipurpose tool for most, if not all, of your business needs regardless of your business’ size.
This functionality makes it unbeatable in terms of the number of beneficial features. Thus, it is an ideal solution to support your customer support needs.
On the other hand, while Help Scout is a great customer support management software for handling emails, the software lacks features like snoozing or scheduling emails and replies. Compared to Zendesk, Help Scout’s reporting functionality isn’t the best either.
✏️ Which is better: Zendesk