WhatsApp can be a great place to build strong customer loyalty through the app’s handy features that allow you to engage with your customers.
Because many users know you can respond to them quickly as you’ve built stronger relationships on the platform, they’ll be more dedicated to your brand than to others.
When you share the content that they can resonate with, and especially on a platform where they receive important messages from their families and friends, you also become a part of their life, and you become valued.
To add on, personalizations that you can achieve with this messaging platform are also what can make your customers appreciate your brand more and more.
Personalizations make clients feel special and cared for. They will trust you more if you always send them the right message at the right time.
More so, engage them with great content they can relate to and are likely to share on their platforms.