Using chatbots free up more of your time by addressing common customer questions and requests. It removes the frequent tediousness of handling basic customer queries, and allows you to focus your energy on more important, urgent, and more sophisticated tasks.
At the same time, your customers will benefit from chatbots because they receive real-time, immediate answers to their queries. In the event that they have a complex question that the chatbot cannot answer, then they will also have the assurance that your business has received their query and will promptly respond.
The options and answers offered by your chatbot can also route customers towards the ultimate goal of a sales transaction. By imitating a natural conversation, chatbots can appropriately share your latest products, promotions, or make recommendations, depending on the keywords used by the enquiring customer.
As such, chatbots can help to accelerate sales and improve sales productivity.
Being more efficient through using WhatsApp chatbots is beneficial to both your business workflows, and your customers’ interaction experience with your business.