17 February 2022

Top 11 Tidio Alternatives: A detailed analysis and comparison

You’d have most definitely come across Tidio in your search for a customer service platform. But is that the right tool for you? Let’s see how Tidio’s alternatives compare.

Faye Chong

Content Marketing Lead

Reading time: 8 minutes

At its very core, Tidio is a platform that boasts several features to support its goal of helping businesses streamline customer support and generate more sales.

With powerful live chat and chatbot tools, it has been recognized as one of the major players among customer service platforms for e-commerce businesses.

However, as we always say, there is no one-size-fits-all solution. Even as a popular platform, it is not without its flaws.

That said, which other Tidio competitors stand out among the crowd? Which of them suits your business needs better?

Let’s take a look at other alternative customer service platforms out there so you can make a more informed decision. 👇

What is Tidio?

What makes Tidio great

Provides a dynamic range of chatbots for many use cases such as product recommendations, abandoned cart recovery, lead generation, and more
Easily create a chatbot with over 35 pre-designed templates you can choose from
Connect with customers in real-time with live chat widgets
Provides excellent customer support
Automates your customer support workflow and helps your team save time

Downsides of using Tidio

High price point for smaller organizations and charges additional fees, which can accumulate
Tidio doesn’t have the most user-friendly and intuitive interface
User reviews have stated that there is a steep learning curve
You can’t manage customer conversations from messaging platforms like WhatsApp or Telegram

Top 11 Tidio Alternatives

DelightChat

DelightChat is a customer support tool built for direct-to-consumer (DTC) brands. It’s designed with a conversation-first approach that enables you to manage your store’s support and painlessly resolve customer queries all from a single screen.

It connects with channels such as WhatsApp, Messenger, Instagram, and live chat, giving you an all-rounded approach to communicating with your customers.

💡 Standout feature: Shared inbox to collaborate with your team

✨ Other features: Broadcast messaging, order tracking notifications, recover abandoned carts via WhatsApp

💰 Pricing: Startup: $29 per month, Scale: $99 per month, Growth: $249 per month

Freshdesk

Freshdesk is a commonly heard name heard in the customer service industry. It is a cloud-based customer service software that provides helpdesk support to automate workflows.

The software’s omnichannel helpdesk allows businesses to have more meaningful conversations with their customers and provides intuitive support across multiple channels. Freshdesk also integrates with over 1000 apps so you can work with the tools you’re already familiar with.

💡 Standout feature: Artificial intelligence (AI) and chatbot capabilities

✨ Other features: Helpdesk automation, contact widget, reporting and analytics

💰 Pricing: Helpdesk — Free, Growth: $15 per agent per month, Pro: $49 per agent per month, Enterprise: $79 per agent per month. Omnichannel — Growth Omnichannel: $29 per agent per month, Pro Omnichannel: $59 per agent per month, Enterprise Omnichannel: $99 per agent per month

Front

Front is a customer communication hub that allows businesses to communicate with their customers through email, SMS, and live chat.

The software has a universal inbox that centralizes all your communication channels in one place to keep them organized. Easily tag and assign conversations to team members or snooze and close tickets from within one dashboard.

💡 Standout feature: Universal inbox

✨ Other features: Multichannel communication, email management, workflow management

💰 Pricing: Starter: $19 per person per month, Prime: $49 per person per month, Enterprise: Request for a quote

Gorgias

Gorgias is an all-in-one customer support helpdesk software built for e-commerce stores. It has deep integration with Shopify to pull relevant customer data into your helpdesk so reps have easy access to it. You can edit customer information directly from the dashboard, such as shipping information, adjust tags, as well as refund orders.

Gorgias also integrates with major messaging communication channels such as Facebook Messenger, Instagram, and Twitter.

💡 Standout feature: Deep integration with Shopify

✨ Other features: Create highly customizable macros, intent detection, satisfaction survey

💰 Pricing: Basic: $60 per month, Pro: $300 per month, Advanced: $750 per month, Enterprise: Request for a quote

💡 Check out our full breakdown of Gorgias’ pricing where we examine each plan, its features, and some FAQs.

Help Scout

Help Scout is a customer service tool that provides helpdesk services for businesses through an email-based customer support platform.

It is ideal for small businesses and teams, start-ups, and non-profits looking for a customer relationship management (CRM) tool. Their sole aim is to make the software an effective marketing tool and a competitive differentiator by providing unmatched customer services.

💡 Standout feature: Help Scout’s knowledge base feature hosts all the FAQs which can be easily be referred to

✨ Other features: Shared inbox, live chat, customer management, workflows

💰 Pricing: Standard: $20 per user per month, Plus: $35 per user per month, Company: $60 per user per month

Intercom

Intercom is a customer communications platform for support, sales, and marketing teams. The software aims to help businesses build better customer relationships through personalized messenger-based experiences across the customer journey.

With its live chat widget, you can deliver outbound messages on your website and automate conversations with chatbots.

💡 Standout feature: Business messenger to chat with your customers in real-time

✨ Other features: Shared inbox, support bots, rules and automated workflows

💰 Pricing: Starter: From $67 per month, All other plans: Request for a quote

NovoChat

NovoChat is a chat marketing solution built for e-commerce businesses. It connects with multiple chat messaging platforms such as WhatsApp, Messenger, and Telegram.

You can create automated WhatsApp flows for abandoned cart recovery, order confirmations, and more. NovoChat’s multi-channel inbox allows you to view all conversations with customers without having to toggle between different tabs. Conduct multi-agent customer support across multiple platforms with easy agent assignment.

💡 Standout feature: Multichannel inbox connects all your communication channels in one place

✨ Other features: Broadcast messaging, deep integration with Shopify, multichannel website widget, advanced analytics

💰 Pricing: Solo: $7, Starter: $20, Pro: $60, Business: $200

Re:amaze

Re:amaze is an integrated customer service, live chat, and helpdesk platform for e-commerce businesses.

The software is most widely known for its live chat feature and instant ‘check order status’ bot. It boasts other functionalities like FAQ-search, status page, pre-built bots, Shopify activities, and more.

Its live dashboard also lets you monitor users interacting with your website in real-time. This gives you the opportunity to send personalized messages to generate a sale or support them while they browse your site.

💡 Standout feature: Live chat feature

✨ Other features: Live dashboard, push campaigns, status page, shared inbox

💰 Pricing: Basic: $29 per agent per month, Pro: $49 per agent per month, Plus: $69 per agent per month

Richpanel

Richpanel is a customer support and experience platform that helps e-commerce businesses manage their customer service.

The software integrates with several communication channels such as email, phone, live chat, Facebook, Instagram, as well as WhatsApp. Easily respond to all messages from any platform through a centralized helpdesk.

Similar to Gorgias, Richpanel’s integration with Shopify allows you to make edits to customer information like cancelling, refunds, or duplicates without having to leave the software.

💡 Standout feature: Self-service feature

✨ Other features: Live chat, chatbots, advanced reporting and analytics

💰 Pricing: Starter: $99 per month, Regular: $299 per month, Self-service pro: $999 per month, Enterprise: Request for a quote

tawk.to

tawk.to is a live chat software that helps businesses communicate with customers and deliver better customer support.

Businesses using tawk.to can answer questions via the dashboard, monitor website traffic, and proactively initiate a chat with website visitors. The software also has a customizable live chat widget that can be translated into over 45 different languages so you can communicate with any customer in their native language.

💡 Standout feature: Multi-lingual chat platform

✨ Other features: Geographical IP tracking, message filtering, website visitor tracking

💰 Pricing: Free, Paid plan: From $1 per month

Zendesk

Zendesk is a popular all-in-one customer service platform that allows savvy businesses to connect with customers via text, mobile, phone, email, or any channel.

As an omnichannel customer support tool, Zendesk offers an extensive list of business tools and features for its users. It also integrates with over 1000 different apps and supports some of the biggest chat platforms like WhatsApp and WeChat. It is almost an all-encompassing software that caters to many business needs, types, and sizes

💡 Standout feature: Over 1000 integration options

✨ Other features: Behavioral triggers, live visitor tracking, chat ratings

💰 Pricing: Suite Team: $49 per agent per month, Suite Growth: $79 per agent per month, Suite Professional: $99 per agent per month, Suite Enterprise: $150 per agent per month

So, which Tidio alternative is the one for you?

And here’s our list of alternatives to Tidio! 🥳 We hope that this has given you a better understanding of the options available for businesses of different sizes and needs.

Now for the burning question: Which software you should use?

The answer is — it depends. Each software works best for different business needs, so it really boils down to what you’re looking for.

If you’re focusing more on offering customer support through messaging platforms, NovoChat is the ideal solution. It’s an affordable option that connects with popular messaging apps like WhatsApp, Messenger, Telegram, and LINE, and still offers multiple features to support your business needs. To add on, NovoChat is specifically designed for e-commerce businesses, so it has deep integrations with Shopify.

On the other hand, if your business focuses on providing customer support through traditional means such as live chat and email, Front would be a good option. It is also an affordable option that still gives you all that you need to conduct multichannel communication.

Lastly, if you have the budget for it, Richpanel would make an excellent option for providing customer support on any channel.

If you still can’t make up your mind, remember that many of these software come with a free trial. Make use of them and try them out yourself to know what really fits! In fact, NovoChat comes with a free trial as well, so why not give us a try? 😉

Try NovoChat for free! 🚀

An e-commerce chat marketing platform to grow your sales.