Sleekflow Pricing: Which plan suits your business the most?

Are you planning to use Sleekflow? We dive deeper into their pricing plans, features, and which plan is the most suitable for your business.
Faye Chong
Faye Chong

Content Marketing Lead

Reading time: 10 minutes

In your search for a multi-channel communication software to support your e-commerce business, you would have come across Sleekflow. 

SleekFlow is a centralized messaging platform developed specifically for sales, support, and marketing teams to provide excellent customer service and improve customer engagement. 

However, simply deciding which software is suitable for you is just the tip of the iceberg. The next step, which can be the most tedious, is deciding which plan you should go for and why. 

But don’t worry because we’ve done the leg work for you! We break down SleekFlow’s pricing plans and discuss why they might (or might not) be suitable for your business. 

Let’s dive right in! 👇

Contents

SleekFlow’s pricing at a glance

Here’s a brief overview of SleekFlow’s pricing and features:

An overview of Sleekflow's pricing plans and features.

SleekFlow’s features

Now that you’re somewhat familiar with SleekFlow’s pricing plans and the features, let’s go through each feature in detail and what these features mean for you. There are a total of 14 main features across all their plans.

1. Free WhatsApp Approval

💡Available in Pro, Premium, and Enterprise plans

When intending to use WhatsApp Business API, you are required to register with WhatsApp before getting approval. This is because not everyone can use WhatsApp Business API. If you are a sole entrepreneur or run a small business, you’re highly unlikely to get approval for the API integration from WhatsApp.

With that said, working with a WhatsApp Business solution provider will help you get approved faster and with significantly less work on your part. Submitting an application through SleekFlow is free and will get you approved in about 2 to 3 weeks.

2. Customer Contacts

💡Differs for each plan

This refers to the contact profiles of individuals you had conversations with. These contacts will automatically be saved into your SleekFlow account. Hence, the higher the tier, the more contacts you’re able to save.

3. Team Members

💡Differs for each plan

SleekFlow allows you to add multiple team members to your account. This allows you to assign multiple team members to a single conversation to better handle conversations and provide all-rounded customer support. The higher the tier, the more team members you can add to your account.

4. Additional Team Members

💡Available in Pro, Premium, and Enterprise plans

This feature gives you the option to add additional seats to your plan so that you’re not limited to the current quota. If you’re on the Pro plan, each additional member will cost $19, and if you’re on Premium, it will cost you $39.

5. Messaging Channels

💡Differs for each plan

To better manage all conversations, SleekFlow allows you to connect multiple messaging channels and merge social profiles in a centralized inbox. This minimizes the need to toggle between different tabs to reply to your customers. 

These are the messaging channels that Sleekflow support:

  • WhatsApp
  • Facebook Messenger
  • WeChat 
  • LINE Business
  • SMS
  • Website Messenger & Live Chat

Do take note that the Startup plan supports all messaging channels except WhatsApp

6. Broadcast Campaign

💡Available in Pro, Premium, and Enterprise plans

Broadcasting campaign messages refers to sending messages to your connected messaging channels in bulk. You can also customize certain fields and segment your contacts.

7. Automation Rules

💡Differs for each plan

Set automated assigned rules and actions that allow you to send personalized auto-replies to all your customers and assign different conversations to the right users. There are four types of automation scenarios you can create:

  • Incoming messages: When a new or existing customer sends a message, assign conversations to specific staff or auto-reply based on different conditions.
  • Newly Added Contacts: When a new contact is added manually, set up an automation to send greeting messages and segment to different lists.
  • New or Updated Contacts: When a contact is updated, use this scenario to trigger an auto message and segment to different lists.
  • Schedule Actions: Use this scenario when you wish to schedule a message to your customers periodically.

The Startup and Pro plans give you 5 automation rules, while the Premium and Enterprise plans give you unlimited rules. 

8. Real-Time Campaign Analytics

💡Available in all plans

Real-time analytics gives you in-depth statistics into your broadcast campaigns. Here is the data you can track with SleekFlow:

  • Cumulative Conversations: Total number of conversations (Daily Cumulative)
  • Cumulative Active Conversations: Total number of conversations from customers (Daily Cumulative)
  • Inquiries From New Customers: Number of conversations initiated from new customers
  • Newly Added Contacts: Number of new contacts that were created manually, or by imports, or by other integration
  • Response Time To All Messages: Average response time to all customers’ messages
  • Total Messages Sent: Number of messages sent from your account
  • Total Messages Received: Number of messages received by your account

You can also get an overview of individual campaign data such as the delivery, bounce rates, read rates, as well as reply rates.

To view analytics from specific dates, you can choose between different periods of time and set a custom range to view specific dates.

9. Welcome Messages and Auto-Replies

💡Available in all plans

This feature allows you to send welcome messages to address new messages from your customers. You can auto-reply with a greeting message and assign them to specific staff. Customize your message content, send multiple messages, and insert customized fields such as the customer’s first name. 

10. Facebook Lead Ad Integration

💡Available in all plans

By integrating with Facebook Lead ads, you can find potential customers who are interested in your products or services and collect information from them. You can Instant Forms to collect contact information such as their name, email address, and phone number. 

All leads from your Facebook Lead Ads will automatically be mapped to your SleekFlow account. This provides an additional platform for you to generate leads and gather contact information with a customer’s consent. 

11. Availability Routing

💡Available in all plans

The availability routing feature allows you to indicate staff availability and automatically re-route conversations when replies are not received after a stipulated timeframe. This is so that customers don’t have to wait too long before receiving a reply, especially if the customer has sent in a message after hours or if the rep in charge is unavailable. 

12. Zapier Integration

💡Available in Pro, Premium, and Enterprise plans

Zapier lets you connect SleekFlow to all the other apps that you work with so you can automate your work. You can connect to apps such as Google Forms, Typeform, Hubspot, Shopify, WooCommerce, Calendly, Mailchimp, and more. 

Do take note that Sleekflow offers other integrations to Salesforce, Tableau, and Power BI — but they are only available in the Enterprise plan.

13. API Integrations

💡Available in Premium and Enterprise plans

Each Premium and Enterprise plan account has a unique API Key access. You must use it to integrate to your products or other apps on Zapier, which allow you to send messages, files, and create or update contacts automatically.

14. Priority Support

💡Available in Premium and Enterprise plans

Online documentation is provided to all SleekFlow users, regardless of their plans. For Pro users, you also get access to chat and email support. 

Priority support is given to Premium and Enterprise users, which means that SleekFlow’s customer support reps will answer you first and prioritize you over others in the queue. There are also additional benefits such as backup restoration and access to our highest level of technical support.

On top of this, Enterprise users can enjoy dedicated customer success manager support. 

An in-depth look at Sleekflow’s pricing plans

Startup Plan

An in-depth look at Sleekflow's pricing plan.

For a free plan, you get some solid features such as welcome messages, Facebook Lead Ad integration, and availability routing. These features are ample to handle your customer support. 

On the other hand, you’re faced with two major limitations on the Startup plan — 100 customer contacts and no access to WhatsApp. 

Even as a small business, it’s easy to exceed this quota set on customer contacts. As you start to scale your business, this will pose a challenge especially since you’ll be unable to retain any other customer contact information. 

Also, WhatsApp is a widely used messaging platform. Because you’re not given access, you might be missing out on potential opportunities with your customers. 

Who should use this plan: While we don’t recommend this plan, if you’re still adamant on choosing it, the Startup plan would be good for first-time users who have not used a customer support chat platform before. This could act as a ‘free trial’ and allow you to explore the platform and its features. 

Pro Plan

An in-depth look at Sleekflow's pricing plan.

For a big jump in the price from the free plan to the Pro plan, all features remain the same — though you get an additional integration to Zapier and the customer contact quota is increased to 2,000. However, even with the quota increased, this can still pose as a restriction.

The best part is that you get access to all messaging channels, including WhatsApp, which the Startup plan doesn’t provide. 

Another great thing about getting the Pro plan over the Startup plan is that you’re able to add additional team seats. This allows you to add more team members to your account to better manage customer conversations. It’s also more cost-effective if you require 4 seats but don’t want to be paying more than triple the price for the Premium plan. 

Who should use this plan: Small business owners should definitely consider the Pro plan instead of going through the Startup plan and upgrading in the future. The 100 customer contact limit on the Startup plan seems like quite a big restriction. After all, you’re aiming to provide top-notch customer support, so why limit yourself? Furthermore, having access to WhatsApp can be a game-changer for scaling businesses. 

Premium Plan

An in-depth look at Sleekflow's pricing plan.

For the Premium plan, you get beefed-up features of the Pro plan. At $299 per month, you get 10,000 customer contacts and additional API integrations. You also get to enjoy unlimited automation rules, which is a huge step up from only 5 rules in the Startup and Pro plans. Furthermore, you get a total of 5 team members instead of 3, and you can choose to add additional members at a cost of $39. 

One new feature worth mentioning is that on the Premium plan, you have access to priority chat support. Like we mentioned earlier, it’s like a quick pass to get ahead of the line and have your support issues resolved quicker. 

Who should use this plan: If you foresee that you need some hand-holding and prompt customer support is a deal-breaker for you, the Premium plan seems like a good choice.

Enterprise Plan

An in-depth look at Sleekflow's pricing plan.

Undoubtedly, the Enterprise plan provides you with all the advanced features. You get unlimited customer contacts, all integration options, and a dedicated customer success manager to support you. 

With most features being customizable, you can build the perfect plan that suits your business needs.

The price of the Enterprise plan will be calculated based on your customizations through a call with the Sleekflow team. But, do take note that the price can be hiked up by quite a bit depending on what you’re requesting.

Who should use this plan: If you’re a well-established e-commerce business with lots of customers and wants complete control over your customer support, the Enterprise plan would be a great option for you.

Sleekflow pricing plan FAQs

Now that we’ve gone through each of SleekFlow’s pricing plans, let’s answer some burning questions you may have with regards to their plans.

What is a broadcast message?

Under SleekFlow’s terms, a broadcast message is any message sent to your customer regarding updates, promotions, store closures, and more. It can be sent via any of your connected messaging channels.

The broadcast message has to be sent from SleekFlow’s campaign or automation functionality, and any outbound message you send to your reps does not count as a broadcast message.

Is there a limit to the number of broadcast messages I can send?

Yes, and if you reach the limit, you won’t be able to send any campaign messages. SleekFlow will remind you to upgrade your plan when you’re reaching your limit. 

How many broadcast messages can I send?

This depends on whether you’ve connected to WhatsApp Official Business API or a Third-Party API. 

For WhatsApp Third Party API, SleekFlow recommends users not to send over 500 messages a day. This reduces the risk of being blocked by recipients, which can result in a frozen account. The process of defrosting your account can take a few days or even months. 

For WhatsApp Official Business API, there is an initial sending limit of 1,000 new contacts a day, which would be upgraded by WhatsApp to 10,000 new contacts per day if the limit has exceeded 2,000 new contacts in the first week. 

You can check out the official rate limit here.

What is a customer contact?

A customer contact is automatically created when there is a new incoming conversation on any of your messaging channels.

What if I reach the customer contact limits?

3 of SleekFlow’s pricing plans have a customer contact limit — Startup plan at 100, Pro plan at 2,000, and Enterprise plan at 10,000. 

If you hit the limit, you won’t be able to send messages to new contacts. You can remove existing saved contacts to stay below the limit, but doing so permanently removes all relevant information and conversations of the deleted contacts.  

Can I add on additional customer contact limits?

SleekFlow charges $49 per 2,000 additional customer contacts every month on top of your existing plan. 

What is the difference between an auto message and auto-replies?

An auto message is when you make the first move to send the message. An auto-reply is triggered only with an incoming message from the contact. 

Is there an additional charge to add a messaging channel?

No, SleekFlow does not charge for messaging channels provided.

However, for SMS, there are additional charges for message quotas or API setup. Also, if you’re requesting an additional WhatsApp channel, there is a fee incurred.

Is it cheaper if I subscribe for long term?

Yes, getting billed annually is cheaper than paying monthly. Here’s a table showing the difference in pricing and how much you can save per year:

Sleekflow's annual and monthly pricing.

What kind of support does SleekFlow provide?

The type of support varies depending on which plan you go for. All plans have access to online documentation, but for the basic plan, this is your only option. Pro plan users get ther support handled through chat and email. Premium plan users have priority support, and Enterprise users get access to all forms of support, including a dedicated customer success manager.

Does SleekFlow offer custom setup and training for our team?

Yes. A dedicated onboarding team will help you set up everything from staff permissions to automation rules. Do take note that you would have to pay a one-time service fee for this.

What’s next?

And there you have it — a comprehensive breakdown of SleekFlow’s pricing plans and features. We hope that this article will help you in deciding which plan best suits your business needs. 

However, even though SleekFlow offers a free option, robust features, and solid customer support, this software might still not fall within your budget or needs.

After all, there’s no one-size-fits-all solution. 

If you’re looking for a SleekFlow alternative, why not consider NovoChat?

NovoChat is a chat marketing solution built for e-commerce businesses that help you engage your customers and grow your sales. With several features such as WhatsApp automation, message broadcasting, multi-agent support, and Shopify integrations, NovoChat makes a great alternative to SleekFlow.

NovoChat also has a 7-day free trial, so go ahead and take this opportunity to test out the software!

Try NovoChat for free! 🚀

An e-commerce chat marketing platform to grow your sales. 

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