The majority of online sellers probably encounter issues they are unable to fix themselves. Having something go wrong is almost inevitable and the importance of having a team of experts on hand to help you solve your issue cannot be understated.
Shopify’s customer support is available 24/7 through email, live chat, or by phone. Professionalism and willingness to help are at the forefront of Shopify’s support team goals.
Email support for most languages means it doesn’t matter which part of the world you are in — someone is always there to help out. Shopify also boasts an extensive library of tutorials and on-demand training, enabling you to take on less complex issues on your own.
The Shopify community is also active on forums and social media, and can be an excellent resource for helpful information.
eBay’s level of support is determined by the plan you have chosen. Basic packages offer live chat and email assistance, but a higher-level subscription can give you access to eBay Concierge.
eBay Concierge enables you access to over-the-phone support from experts with little to no waiting time. eBay also has a large number of support documents and training available. Getting assistance on eBay is reasonably straightforward, and the quality of support is good.
✏️ Which is better: Shopify — for offering top-tier customer support to all customers, regardless of plan