12 July 2022

Follow These 6 Steps To Connect WhatsApp To Slack

Both platforms are extremely useful in its own way — but they don’t have an official integration. Find out how you can work around it and integrate WhatsApp to Slack.

Angga Fernandi

Customer Success Executive

Reading time: 5 minutes

Slack and WhatsApp are both leading platforms in their respective markets — but they both help to make things easier for businesses. Slack makes organization and collaboration simple, while WhatsApp Business streamlines communication and engagement.

While many businesses are looking to combine Slack and WhatsApp, there is no direct and official integration between the platforms. This is because the WhatsApp Business API restricts a certain number of apps to be natively integrated into the platform.

Unfortunately, there isn’t a huge enough demand for the Slack integration, which is why WhatsApp hasn’t started working on this request.

But this doesn’t mean that the integration between the two is impossible! If you’re looking for an answer on how you can integrate WhatsApp to Slack, continue reading on as we discuss different alternatives you can use. 👇

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How to integrate WhatsApp To Slack with third-party apps

ChatArchitect

ChatArchitect is a WhatsApp Official independent software vendor (ISV) that works with several WhatsApp Business Solution Providers (BSP) to provide WhatsApp integrations. ChatArchitect is GDPR compliant and the platform only stores API keys and does not keep any of your data.

When integrating with Slack through ChatArchitect, you get access to features like:

Inbound WhatsApp messages
Outbound session messages
Outbound template messages (HSM)
Images, videos, audios, documents
WhatsApp button

Here’s how you can integrate WhatsApp to Slack with ChatArchitect:

Install ChatArchitect to your Slack workspace.
Click [Add apps to this channel] in Slack.
Click the [Install] button in the channel and key in WhatsApp API keys.
Send an incoming WhatsApp message and reply from Slack to double check that the integration is working.

Clerk

Clerk is a business communications platform built on top of Slack. You can send SMS and WhatsApp messages to a Slack channel so your team can monitor these messages in real-time.

Aside from WhatsApp text messages, you can also send and receive pictures, videos, audio, GIFs, and documents all in your Slack workspace.

Here’s how you can integrate WhatsApp to Slack with Clerk:

Add Clerk to your Slack channel .
Once you’ve added Clerk, simply ty.pe @/clerk to get started.
Click on the [Send Text] button.
Enter your contact’s number and type your message. You can schedule the message for later or send it immediately.

Onlizer

Onlizer is a cloud platform for integration and automation that requires no coding knowledge. With Onlizer, you can easily create automated integrations between your tools to get notifications, collect data, build reports and more.

In other words, Onlizer acts as a bridge between Slack and WhatsApp, helping you connect both platforms.

Here’s how you can integrate WhatsApp to Slack with Onlizer:

Create an account with Onlizer. The platform also offers a free trial so you can test it out.
Connect your Slack and WhatsApp accounts.
Set up your trigger and action for when a message is received.

How to integrate WhatsApp to Slack with NovoChat

NovoChat is a chat marketing solution that allows you to engage with your customers through various channels like WhatsApp, Facebook Messenger, and Telegram. It houses all your conversations in a shared inbox so you can easily monitor and manage them.

NovoChat offers native integration to Slack so that you receive notifications on your channel whenever a new message comes in through WhatsApp.

Let’s take a look at how you can integrate WhatsApp to Slack with NovoChat:

In the Slack app directory, search for Incoming WebHooks and click on [Add to Slack].
Select a Slack channel (or create a new one) then click on [Add Incoming WebHooks Integration].
Scroll down and find your Slack app’s WebHook URL, then copy it.
Create an account or login to NovoChat and select your workspace. Navigate to the Settings page and click on [Integrations]. Select Slack.
Paste your webhook’s URL in the [Target URL] field. Enter your Channel and Username, and hit [Save].
Send a test message to WhatsApp to double-check this integration.

You’ll then start to see incoming conversations pinging on your chosen Slack channel! That’s how simple it is to integrate WhatsApp to Slack with NovoChat.

To test out this integration, give NovoChat a try and see how else we can help take your business to the next level!