Top 10 Gorgias Alternatives: A Detailed Analysis and Comparison

You’d have most definitely come across Gorgias in your search for an e-commerce helpdesk platform. But is that the right tool for you? Let’s see how these 10 Gorgias’ alternatives compare.
Benard Kiplangat
Benard Kiplangat

Content Writer

Reading time: 7 minutes

To meet the growing demands many customers have, businesses are turning to helpdesk tools to streamline their support and offer exceptional customer service. 

If you’re one of those businesses, you would have come across Gorgias in your search for a helpdesk platform. 

However, is it the right tool for your business?

To help you answer that question, we’re comparing Gorgias with some of its alternatives so you can make a more informed decision! 

Contents

What is Gorgias?

Gorgias is a help desk software for e-commerce merchants to grow by providing exceptional customer support services. 

With a shared inbox, holistic view of customer data, and automated services, you can provide the right and personalized answers to customer questions in minutes.

What makes Gorgias great

  • Data-rich macros and machine learning technology
  • Pre-made chat templates, smart auto-responders, predictive typing, and personalized messages
  • Has a shared inbox to house all your communications
  • Easy to use with a great onboarding experience

Downsides of using Gorgias

  • High price point for smaller organizations which can accumulate
  • Lag in responses makes the support service slow and clunky
  • No dedicated mobile app
  • Inconsistent customer support and little real-time help

Top 10 Gorgias alternatives

NovoChat

NovoChat is a chat marketing solution built for e-commerce businesses.
NovoChat is a chat marketing solution built for e-commerce businesses.

NovoChat is a chat marketing solution built for e-commerce businesses. It connects with multiple chat messaging platforms such as WhatsApp, Messenger, and Telegram. 

You can create automated WhatsApp flows for abandoned cart recovery, order confirmations, and more. NovoChat’s multi-channel inbox allows you to view all conversations with customers without having to toggle between different tabs. Conduct multi-agent customer support across multiple platforms with easy agent assignment.

💡 Standout feature: Multichannel inbox connects all your communication channels in one place

✨ Other features: Broadcast messaging, deep integration with Shopify, multichannel website widget, advanced analytics

💰 Pricing: Solo: $7, Starter: $20, Pro: $60, Business: $200

DelightChat

DelightChat is a customer support tool built for direct-to-consumer (DTC) brands. Source: Medium
DelightChat is a customer support tool built for direct-to-consumer (DTC) brands. Source: Medium

DelightChat is a customer support service tool for direct-to-consumer (DTC) brands. It’s designed with a conversation-first approach that enables you to manage your store’s support and painlessly resolve customer queries all from a single screen. 

With DelightChat, you can integrate with Shopify to manage customer order details. You can also manage most of your social media activities, like replying to Facebook comments without leaving the helpdesk.

💡 Standout feature: Social media integration and shared inbox

✨ Other features: Broadcast messaging, order tracking notifications, recover abandoned carts via WhatsApp

💰 Pricing: Startup: $29 per month, Scale: $99 per month, Growth: $249 per month

Freshdesk

Freshdesk is a cloud-based customer service software that provides helpdesk support to automate workflows.
Freshdesk is a cloud-based customer service software that provides helpdesk support to automate workflows.

 

Freshdesk is a cloud-based customer service software that offers centralized support services from all your support channels. This software will help your team improve efficiency and customer support satisfaction for your business. 

With FreshDesk, you can assign specific tickets to the right agents and track their performances right from your dashboard. 

FreshDesk also offers immense self-service opportunities like knowledge base, answer bots, communities, and others that will help your customers find common resolutions faster without contacting support.

💡Standout feature: AI capabilities for automated workflows and chatbots 

✨ Other features: Helpdesk automation, over 1000 Integration options, contact widget, reporting and analytics 

💰 Pricing: Helpdesk — Free, Growth: $15 per agent per month, Pro: $49 per agent per month, Enterprise: $79 per agent per month.  Omnichannel — Growth Omnichannel: $29 per agent per month, Pro Omnichannel: $59 per agent per month, Enterprise Omnichannel: $99 per agent per month

Front

Front is a customer communication hub.
Front is a customer communication hub.

Front is a customer communication hub that allows real-time collaboration with team members. 

Compared to Gorgias, Front offers a better system for organizing your workflows. The custom workflows in Front automatically routes and sorts your messages. This saves you time and energy that you could use for organization.

Front has in-depth analytics that can help you evaluate performance and get an opportunity to check for improvement gaps. This feature is also a significant differentiator that beats Gorgias by far.

💡Standout feature: Real-time collaboration space and in-depth analytics 

✨ Other features: Front API, Multichannel support, Workflows, and email management

💰 Pricing: Starter: $19 per person per month, Prime: $49 per person per month, Enterprise: Request for a quote

HelpCenter App

HelpCenter customer service app is another Gorgias alternative that focuses on making effective interactions with clients. 

Like Gorgias, you will have centralized communication channels, benefit from automation, and easy integration for your live chat and other internal communication tools.

However, a primary differentiator between the two is that with HelpCenter, you can easily customize your live chat to meet your brand style and needs, which is not easy with Gorgias.

💡 Standout feature: FAQ Builder

✨ Other features: Live chat, product description tabs, help desk ticketing 

💰 Pricing: FAQ: $3.99 per month, Tabs: $3.99 per month, HelpDesk: $9.99 per month, Professional: $14.92 per month

Help Scout

Help Scout is a customer service tool that provides helpdesk services
Help Scout is a customer service tool that provides helpdesk services.

Help Scout is an email-based customer service tool that provides help desk services for small businesses, start-ups, teams, non-profits, and many others.

It is an intuitive customer relationship management (CRM) tool that is easy to use and very effective for what it does. Helpscout has an excellent knowledge base, super responsive, and reliable support to help you with any issue.

If you need to have unmatched customer management services for your business through email, Help Scout is the best Gorgias alternative.

💡Standout feature: Helpscout knowledge base 

✨ Other features: Shared inbox, live chat, customer management, workflows

💰 Pricing: Standard: $20 per user per month, Plus: $35 per user per month, Company: $60 per user per month

Re:amaze

Re:amaze is an integrated customer service, live chat, and helpdesk platform for e-commerce businesses.
Re:amaze is an integrated customer service, live chat, and helpdesk platform for e-commerce businesses.

Re:amaze is a helpdesk platform for e-commerce merchants to deal with customer communications efficiently. The software offers an integrated customer service with valuable features like well-developed bots, live chat features, and more.

With Re:maze’s live dashboard, you can instantly initiate a conversation with your store or website visitors in real-time. You can also monitor their interactions through the dashboard, allowingh you to visualize live website traffic in real-time and giving powerful insights into customer behavior.

💡 Standout feature: Live dashboard

✨ Other features: Shared inbox, push campaigns, status page, and live screen sharing

💰 Pricing: Basic: $29 per agent per month, Pro: $49 per agent per month, Plus: $69 per agent per month

Tidio

Tidio is a customer service tool that combines live chat and chatbot tools
Tidio is a customer service tool that combines live chat and chatbot tools

Tidio is a customer service tool that combines live chat and chatbot tools to help e-commerce businesses provide excellent customer support service while generating more sales.

It is a unique customer service tool that focuses on helping you boost sales through dedicated features like cart saver, abandoned cart recovery, and automated lead qualification systems.

It offers a shared inbox to help you manage all conversations from one dashboard, thus saving you time for moving between different platforms to respond to customer inquiries. 

💡 Standout feature: Live chat and virtual AI supporter

✨ Other features: Shared inbox, Multichannel support, Customer Support Automation 

💰 Pricing: Free, 3 operators available, Chatbots: $39 per month, 3 operators available, Communicator: $15 per month, Billed per operator

tawk.to

tawk.to is a live chat software that helps businesses communicate with customers.
tawk.to is a live chat software that helps businesses communicate with customers.

tawk.to is a live chat software that allows businesses to deliver better communications and support services for their users.

It is a multilingual chat platform with features that can help any business communicate with customers in their native language. The software can support over 45 languages that you can use to customize your live chat for a remarkable multilingual user experience. 

With talk.to, you can monitor web traffic, initiate a chat on your dashboard with any web visitor, and answer customers’ questions right from your dashboard. 

💡 Standout feature: Multilingual chat platform

✨ Other features: Geographical IP tracking, message filtering, website visitor tracking

💰 Pricing: Free, Paid plan: From $1 per month

Zendesk

Zendesk is a customer service software that allows businesses to connect with customers via multiple channels.
Zendesk is a customer service software that allows businesses to connect with customers via multiple channels.

Zendesk is an omnichannel customer support tool for businesses to connect seamlessly with their customers. It is an all-in-one platform to add multiple channels and integrate many services and applications.

With over 1000 integration options, Zendesk is an all-encompassing software that caters to any of your business needs, type, or size. 

Although it has an edge to learn, you will benefit from its immense functionality and favorable pricing options.

💡 Standout feature: Centralized Communication and Extensive integration options 

✨ Other features: Behavioral triggers, live visitor tracking, chat ratings

💰 Pricing: Suite Team: $49 per agent per month, Suite Growth: $79 per agent per month, Suite Professional: $99 per agent per month, Suite Enterprise: $150 per agent per month

So, which Gorgias alternative is the one for you?

Whether you stick with Gorgias or decide to choose its alternative, these helpdesk tools will help you streamline your customer support and make it more manageable. 

We hope that this list made it easier for you to decide between your options. But the question is, which will you choose?

As usual, there’s no one-size-fits-all solution — you can only find an ideal solution for your business if you consider the factors that bring value to you.

For example, if you don’t have much budget but still need help with customer support, tools like HelpCenter and Help Scout are good options.

On the other hand, if most of your communication revolves around chat messaging platforms like WhatsApp and Messenger, NovoChat would be the ideal solution. With its multi-channel support features, managing your customer support will be a breeze!

Why not give NovoChat a try and take your customer support to the next level? 

Try NovoChat for free! 🚀

An e-commerce chat marketing platform to grow your sales. 

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