1 August 2022

Does Talkdesk Support WhatsApp?

Talkdesk is a leading cloud-based contact center solution. It supports omnichannel engagement, but does this include WhatsApp integration?

Angga Fernandi

Customer Success Executive

Reading time: 3 minutes

Talkdesk is one of the leading cloud-based contact center and AI software providers in the market. With Talkdesk, users can manage client conversations through a myriad of channels such as text, email, social media, chat, and voice.

Moreover, it comes with a wide range of integrations with numerous third-party software such as Microsoft Teams, Slack, Zoom, and Salesforce.

However, a frequently asked question is does Talkdesk, as one of the most popular contact center platforms, support WhatsApp?

In this article, we’ll reveal if Talkdesk offers integrations with WhatsApp!

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Does Talkdesk support WhatsApp Business API?

Unfortunately, Talkdesk does not support WhatsApp Business API for the time being. This feature is not yet available as it is currently on Early Access release and the team at Talkdesk is still working on it.

However, if you’re still in need of WhatsApp integration, there’s a workaround. Talkdesk integrates with LiveChat to help you manage all customer requests, and you can connect your WhatsApp number to handle WhatsApp chats via LiveChat.

How to set up WhatsApp on Talkdesk

Because Talkdesk does not have native integrations to WhatsApp, there is no official way to set it up. But, as mentioned, you can still do so via third-party apps like LiveChat.

Integrating to third-party apps might require some coding knowledge, especially when it comes to applying webhooks or gaining WhatsApp API access.

Integrate your WhatsApp number with NovoChat

If you’re looking for native WhatsApp integration, a business tool like NovoChat can help you with that! You will be able to link your WhatsApp number and handle all conversations on NovoChat’s shared inbox.

NovoChat is built to manage customer conversations via various messaging platforms like WhatsApp and Messenger. Moreover, you can set up broadcast messages and WhatsApp automation using your integrated WhatsApp number in NovoChat.

Simply open the WhatsApp app, scan the QR code in the NovoChat dashboard, and voila! You’re now ready to send and reply to messages via NovoChat. Best of all, it’s synced with the native WhatsApp app so all messages and notifications are updated in real-time.

What are you waiting for? Get started with NovoChat for free today!

Setting up WhatsApp for the NovoChat workspace

Here is step-by-step guide to integrating WhatsApp to NovoChat:

From the dashboard, go to [Channels].
Then, navigate to [WhatsApp] and click the card to go.
You’ll see a QR Code in the next window. If you do not see it, you can click [Reload QR Code] or [Reboot Server].
Scan the QR code (either using a regular WhatsApp account or WhatsApp Business).
- From your phone: open WhatsApp > click three vertical dots > select [Linked devices] > then, click [Link a device] button to scan the QR code.
You’ll get a device status notification on your phone if the scan is successful.
Next, you can do testing by sending a message from NovoChat’s inbox to your registered phone number in the channel.
You should receive the message on your WhatsApp. Then, you can try to reply to the message. If it appears in NovoChat’s inbox, the integration is successful.

And that’s it! Easy, isn’t it? All you need to do is just scan the QR code. 😉

Do remember that you can connect NovoChat with your own WhatsApp number if you subscribe to our Pro or Business plan. If you subscribe to the Starter plan, you can use NovoChat’s default WhatsApp number.