Top 10 Shopify Chatbot Apps

In this age of instant messaging and borderless business, it is crucial to respond to your potential customers as quickly as possible. Providing responsive and caring customer support is a crucial part of the survival and growth of any business.

Still, it would be impossible for you to be online 24/7. Hence, adding a chatbot to your Shopify store ensures that your customers get a response even when it’s out of business hours. In cases where their issue may not be immediately resolved, at least they have an idea of when to expect a resolution.

With a plethora of available chatbot apps for Shopify out there, you may need a hand in selecting the one that best suits your needs. We have taken the liberty of sifting through the options and, through a stringent process of elimination, determined the top 10 chatbot apps for Shopify.πŸ‘‡

Key features that a chatbot app should have

  • Contact Information Capturing: Capture customer contact information, enabling you to reach out once your live support is back online.
  • Messaging Integrations: Integration with other messaging or social media platforms ensures all contacts receive responses.
  • Keyword Recognition: Recognize specific keywords or phrases and guide the customer to the appropriate resolution.
  • Custom Workflows: Custom workflows or decision trees built into them. This ensures the chatbot guides the customer in a logical order or flow.

Top 10 chatbot apps for Shopify

1. Relish AI Chatbot, Quiz, FAQ by Relishly Inc

⭐ 5.0 (13 reviews)

Relish AI Chatbot provides a 24/7 virtual shopping assistant option for your online store with a 25% sales conversion from all interactions handled. This boost in sales rivals the conversion rates offered by live support and shows that you can put your faith in Relish.

The app also integrates with Shopify Ping, Gorgias, Klaviyo, and many other tools to support business processes.

Contact Information Capturing: βœ”οΈ

Messaging Integrations: βœ”οΈ

Keyword Recognition: βœ”οΈ

Custom Workflows: βœ”οΈ

πŸ”₯ Special Feature: Quick AI Responses

Pricing: Subscription Only

Plans: $29/m (Grow), $69/m (Pro), $199/m (Premium)

πŸ”— Shopify link

2. Social Reply: Live Chat, Chatbot by Socialhead

⭐ 5.0 (12 reviews)

Social Reply is a Facebook Messenger marketing tool that integrates with your Shopify store so you can chat with your customers via Messenger.Β 

Focused on bringing all your messages into a single place, this makes responding easier and faster than ever. Setting up predetermined automated responses when you’re away ensures that your customers know the importance of their messages.

Contact Information Capturing: βœ”οΈ

Messaging Integrations: βœ”οΈ

Keyword Recognition: ❌

Custom Workflows: ❌

πŸ”₯ Special Feature: Collated Messages from Multiple Social Media Sites

Pricing: Free

πŸ”— Shopify link

3. Brevi Chat Live or Later by Brevi

⭐ 5.0 (8 reviews)

Brevi offers a comprehensive solution for customer communication, whether you are online or offline. The app allows you to set business hours and create responses for the chatbot to use when you’re away. You can also set up automatic responses for your customers regarding order statuses, and shipping and returns.

Easily set up text and email notifications when a store visitor sends a message so you never miss out on any conversations.Β 

Contact Information Capturing: βœ”οΈ

Messaging Integrations: βœ”οΈ

Keyword Recognition: βœ”οΈ

Custom Workflows: βœ”οΈ

πŸ”₯ Special Feature: View Customer Order History

Pricing: Free + Paid Plans Available

Plans: $16/m (Even More)

πŸ”— Shopify link

4. WhatsApp Notifications + Chatbot by MageComp

⭐ 5.0 (5 reviews)

MageComp’s app is mainly built for sending automated notifications via a WhatsApp chatbot to customers. The app also provides automated responses for customers who reach out when you are away or after business hours.Β 

The app is easy to set up, and getting your first notifications sent out will only take a few minutes.

Contact Information Capturing: βœ”οΈ

Messaging Integrations: βœ”οΈ

Keyword Recognition: ❌

Custom Workflows: βœ”οΈ

πŸ”₯ Special Feature: Works with Twilio

Pricing: Free + Paid Plans Available

Plans: $2.99/m (Basic), $10/m (Pro)

πŸ”— Shopify link

5. Heyday - Sales & Support Chat by Heydays Technologies Inc

⭐ 5.0 (5 reviews)

Heyday is a live chat and AI automation app for Shopify owners. It creates a unified inbox for you and your team to access customer interactions. The chatbot features are impressive, and your customers may even take a while to notice that they are not chatting with a human.Β 

Select from ready-made message templates to send messages more efficiently, and track valuable data with their analytics dashboard.Β 

Contact Information Capturing: βœ”οΈ

Messaging Integrations: βœ”οΈ

Keyword Recognition: βœ”οΈ

Custom Workflows: βœ”οΈ

πŸ”₯ Special Feature: Available in French

Pricing: Subscription Only

Plans: $49/m (Core App), $499/m (Enterprise)

πŸ”— Shopify link

6. Nibble: Negotiate & Convert by Nibble

⭐ 5.0 (5 reviews)

Nibble offers something unique β€” a chatbot that negotiates with customers based on preset rules. This improves customer engagement and increases your chances of converting a customer even if you are away.Β 

The magic links and behavioral tools are also great options to increase engagement and ultimately close more sales.Β 

Contact Information Capturing: βœ”οΈ

Messaging Integrations: βœ”οΈ

Keyword Recognition: βœ”οΈ

Custom Workflows: βœ”οΈ

πŸ”₯ Special Feature: Negotiating Chatbot

Pricing: Free – Paid Enterprise Plan Available by Request

πŸ”— Shopify link

7. Reamaze Live Chat & Helpdesk by Reamaze

⭐ 4.8 (188 reviews)

Built to reduce time spent on customer support by automating repetitive requests or tasks, Reamaze is an impeccable chatbot for Shopify. This app integrates with a host of other marketing and support tools such as Klaviyo and SMSbump to ensure you have a complete package.

Some other features include pre-built chatbots, dynamic reply templates, and trigger-based automated marketing campaigns.

Contact Information Capturing: βœ”οΈ

Messaging Integrations: βœ”οΈ

Keyword Recognition: βœ”οΈ

Custom Workflows: βœ”οΈ

πŸ”₯ Special Feature: Dynamic Reply Templates

Pricing: Subscription Only

Plans: $29/m (Basic), $49/m (Pro), $69/m (Plus), $899/m (Enterprise)

πŸ”— Shopify link

8. Tidio Live Chat & Chatbots by Tidio LLC

⭐ 4.8 (1275 reviews)

Tidio offers multi-lingual support via intelligent chatbots that are guaranteed to increase sales and boost customer satisfaction.Β 

The app comes with dozens of templates for different scenarios that can be tweaked to fit your needs best. Whether it be for sales or customer support, Tidio has you covered.

Contact Information Capturing: βœ”οΈ

Messaging Integrations: βœ”οΈ

Keyword Recognition: βœ”οΈ

Custom Workflows: βœ”οΈ

πŸ”₯ Special Feature: Setup in 30-seconds

Pricing: Free + Paid Plans Available

Plans: $15/m (Communicator), $25/m (Mailing), $39/m (Chatbots)Β 

πŸ”— Shopify link

9. Channel.io - Live Chat & Chatbot

⭐ 4.8 (13 reviews)

Channel.io offers automated responses, with the main focus being collecting customer information for later contact. The chatbot responds with an expected time frame for resolution and sets expectations of your support team’s away status.

Contact Information Capturing: βœ”οΈ

Messaging Integrations: βœ”οΈ

Keyword Recognition: ❌

Custom Workflows: ❌

πŸ”₯ Special Feature: Segmented Customer Data

Pricing: Free to install – Additional charges may apply

πŸ”— Shopify link

10. Jivo Live Chat by JivoChat

⭐ 4.6 (102 reviews)

Jivo combines communication from multiple platforms into a single, neat, and easy-to-use communication tool. The chatbot responses are limited to basic predetermined messaging centered around collecting customer data for live support to reach out. You do have the option to set up basic automated workflows, but be prepared to spend time with the app’s support to get this right.

Contact Information Capturing: βœ”οΈ

Messaging Integrations: βœ”οΈ

Keyword Recognition: βœ”οΈ

Custom Workflows: βœ”οΈ

πŸ”₯ Special Feature: Built-In CRM

Pricing: Free + Paid Plans Available

Plans: $29/m (Pro)

πŸ”— Shopify link

So which should you use?

We hope that this article has given you a better understanding of some of the apps out there.

So, which should you use? πŸ€”

If you only require basic functionality and simple automated responses, Channel.io – Live Chat & Chatbot and Social Reply: Live Chat, Chatbot by Socialhead are great apps that provide the fundamentals.

On the other hand, if you’re looking for comprehensive apps that will cover every possible aspect of your customer support and increase your sales simultaneously, Relish AI Chatbot, Quiz, FAQ by Relishly Inc, and Tidio Live Chat & Chatbots by Tidio LLC are the best options for you.

Customers want support that is responsive and empathetic to their issues. Hence, using a chatbot to make sure customers know their voices are heard is an excellent way to ensure that you do not let them down even when you are away. While choosing the right app might take some time, we can assure you that any of these top 10 chatbot apps for Shopify will give you some peace of mind.

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