Grow your
e-commerce business with chat marketing

Automate conversations on WhatsApp, broadcast chat messaging campaigns, and conduct multi-agent customer support all on one platform.

7-day free trial • No credit card required • Cancel anytime

Chat with your customers on mobile

2.5B people use messaging apps on their mobile devices to communicate. Be there with NovoChat's chat marketing platform.

Recover abandoned carts

Send promotional messages

Recommend products based on past purchases

Send order updates

Re-engage customers

Gather feedback and reviews

How our chat marketing platform works

WHATSAPP AUTOMATION

Drive more sales with WhatsApp Automation

Easily build and automate conversations for WhatsApp that engage customers and lead to more conversions.

BROADCAST MESSAGING

Send highly-targeted broadcast messages

Create and broadcast personalized messages to your customers. Send promotions, announcements, store updates, and more.

MULTI-CHANNEL INBOX

Connect WhatsApp, Messenger, and more chat platforms in one shared inbox

Reply to customers from multiple channels like WhatsApp and Messenger from a unified inbox. Easily assign and resolve conversations between teammates.

MULTI-CHANNEL WEBSITE WIDGET

Make customer communication easy with a website widget

Add a multi-channel website widget or WhatsApp chat button so you’ll always be available. No limitation on communication.

MULTIPLE CHANNELS

All of your customers' preferred channels in one place

Support your customers across multiple messaging channels — whether it’s through WhatsApp, Facebook Messenger, Telegram, or LINE.

ADVANCED METRICS

Deeper insights to launch smarter chat marketing campaigns

View advanced campaign and automation metrics to analyze the revenue your messages are bringing in and the ROI you’re receiving.

Integrates with your e-commerce platforms

I think the biggest benefit of NovoChat is that it increases our experience managers' productivity because they don't have to keep switching between platforms.

Khairul Rusydi,

Reactor

NovoChat allows me to keep track of conversations with potential customers — which is extremely important as it increases the chances of bringing in more revenue.

Eugene Ng,

StaffAny

What the FAQ?

Got questions about NovoChat? We answer them below!

What is NovoChat?

NovoChat is a chat marketing solution built for e-commerce businesses. Its main features include WhatsApp automation, broadcast messaging, a multi-channel inbox, and a multi-channel website widget.

You can use NovoChat to:

Improve sales by sending marketing messages through chat platforms
Improve customer experiences by providing efficient customer support through various chat platforms
Maintain good customer satisfaction by following up with customers through chat messaging platforms

Why do I need a chat marketing platform?

Email marketing and social media marketing channels are becoming too saturated. Chat marketing helps you to cut through all this noise, because 82% of people open every text message they receive — which means they’ll be more likely to read your messages!

And, did we mention that over 2.5 billion people use messaging platforms to communicate? 😚

What kind of messaging apps can I use with NovoChat?

NovoChat allows you to connect multiple messaging channels on a single dashboard — no limitations on communication! These include WhatsApp Business, Telegram, Facebook Messenger, and LINE.

What is WhatsApp automation and what can I do with it?

This refers to sending a series of WhatsApp messages to your customers automatically. These messages include abandoned cart recovery, order confirmations, and shipping updates.

Furthermore, NovoChat's WhatsApp automation feature allows you to track metrics such as revenue earned and number of clicks so you gain deeper insights into your WhatsApp marketing.

Do you integrate with e-commerce stores?

Yes, we integrate with both Shopify and EasyStore. Setting up and installing NovoChat can be done in under 5 minutes!

Any other questions?

Get in touch with us via the NovoChat widget or at support@novochat.co. We're always here to help!