NovoChat’s WhatsApp marketing feature is different from sending WhatsApp messages from your personal account in several ways.
Firstly, with a personal account, you can only reply to customers by yourself, which can be limiting if you have a team that needs to help manage customer inquiries. NovoChat solves this problem by allowing multiple users to access the inbox through our platform, making it easier to collaborate and manage customer conversations.
Additionally, our platform offers customer support-centric features like resolving closed tickets, re-assigning tickets to agents, and adding internal notes to your team. These features help you streamline your customer support process and provide a better experience for your customers.
NovoChat provides tools for creating personalized broadcast messages to your audience, as well as analytics to measure campaign performance.